I will NEVER rent from SixT again
Complaint
kitkatatl
Country: United States
I am someone who hardly ever writes a review, but in this case I feel like I have an obligation to warn others. I also hope that this review reaches enough people so that SixT receives enough in lost sales to account for the money the are basically stealing out of my pocket.
I was impressed by the company's car selection and prices. They seemed more than reasonable and the car selection was much better than other companies. I had never used SixT before and decided to give them a try during a recent trip to California to attend a family wedding. I travel for business so I rent cars from all over the country and I've never had an experience like this. I wish I would have read reviews because now that I look I see that others have had similar experiences to mine.
So, we rented a small SUV in Los Angeles last September for four days. We were visiting family so we hardly used the car at all. When we returned the vehicle, they did a quick inspection, found no damage, and we left the facility. TWO AND A HALF MONTHS LATER in late November I get an email from them showing a picture of a flat tire and stating that we returned the car with a flat tire and we owe them $250. WHAT?!?! First of all, the tire wasn't flat when we dropped off the car. Not only would we have noticed a flat tire but the guy who did the inspection would have noticed. Secondly, why would they wait so long to contact us if there really was damage caused during our use? They allegedly took a picture of the flat tire back in early September so how come I didn't get the demand from them until late November?
So what can I do? They say that they are going to hand the claim over to a collections agent who will then cause me more grief and ultimately I'll end up having to pay because it's not enough money to deal with the aggravation plus it would cost more to fight it than the claim is worth.
After reading other reviews, my experience seems to be typical with this company. Take the old cliché to heart -- there is no such thing as a free lunch. Well, for SixT, they may entice you with low rates but in the end they will get your money. It's a horrible business model in my humble opinion, but at this point all I can do is learn my lesson, never use them again, and warn as many people as possible.
Take care.
I was impressed by the company's car selection and prices. They seemed more than reasonable and the car selection was much better than other companies. I had never used SixT before and decided to give them a try during a recent trip to California to attend a family wedding. I travel for business so I rent cars from all over the country and I've never had an experience like this. I wish I would have read reviews because now that I look I see that others have had similar experiences to mine.
So, we rented a small SUV in Los Angeles last September for four days. We were visiting family so we hardly used the car at all. When we returned the vehicle, they did a quick inspection, found no damage, and we left the facility. TWO AND A HALF MONTHS LATER in late November I get an email from them showing a picture of a flat tire and stating that we returned the car with a flat tire and we owe them $250. WHAT?!?! First of all, the tire wasn't flat when we dropped off the car. Not only would we have noticed a flat tire but the guy who did the inspection would have noticed. Secondly, why would they wait so long to contact us if there really was damage caused during our use? They allegedly took a picture of the flat tire back in early September so how come I didn't get the demand from them until late November?
So what can I do? They say that they are going to hand the claim over to a collections agent who will then cause me more grief and ultimately I'll end up having to pay because it's not enough money to deal with the aggravation plus it would cost more to fight it than the claim is worth.
After reading other reviews, my experience seems to be typical with this company. Take the old cliché to heart -- there is no such thing as a free lunch. Well, for SixT, they may entice you with low rates but in the end they will get your money. It's a horrible business model in my humble opinion, but at this point all I can do is learn my lesson, never use them again, and warn as many people as possible.
Take care.
Comments
Why is this Lee smith classed as Branch Manager at this branch if he’s never there. Surely the person that runs this branch is the branch manager. I think Lee Smith and Sixt in Birmingham Midlands is a complete joke.
hussain
Why is this Lee smith classed as Branch Manager at this branch if he’s never there. Surely the person that runs this branch is the branch manager. I think Lee Smith and Sixt in Birmingham Midlands is a complete joke.
NEVER AGAIN WITH SIXT
DONT NEED SIXT ACCOUNT