"Complaint ExperienceComplainants allege unfulfilled contracts, and inability to obtain refunds for when services are not performed. Some customers complain that although monthly deductions are automatically withdrawn from their bank accounts, their debts remain unsettled, and their creditors continue to contact them. Other complainants allege calls to the company to check the status of their case result in the run around, or that the company fails to provide disclosures on where their funds are being held. In some cases, complainants report they have not been given an actual contract, but instead the company uses a recorded message that outlines the terms of the agreement. A few customers complain they receive repeated solicitation calls from the company in violation of the "Do Not Call" law. Most complainants request refunds. The company responds to some complaints by advising the complainant that they do not provide debt settlement services to consumers or contract with consumers for such service. The company claims they provide support services to law firms, one of which this consumer may have engaged. In some cases they respond by advising the complainant that the third party attorney has authorized them to make settlement offers. In a few cases the company agreed to issue refunds or partial refunds, or to remove customers names from their calling lists. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. ..."
"BBB Comments and Analysis
This company claims to provide support services to law firms in the debt settlement industry. Although the company contends they do not provide debt settlement services to consumers or contract with consumers for such service, their customers disagree. Customers report the company makes monthly deductions from their bank accounts claiming the funds are saved until a sufficient amount is reached to make settlement offers to their creditors. Some report the company uses a recorded message as a contract, and the location of the escrow account holding their money is not disclosed. ..."
0
ms
they take a long time to get back to you i sat on the phone for almost 2 hrs and never return calls!!!!!
0
Dodger
Got a call from them out of nowhere - very rude when I asked them to remove me from their spam call list.
Comments
Here is their BBB report, rated "F".
http://www.la.bbb.org/Business-Report/Morgan-Drexen-100054427
"Complaint ExperienceComplainants allege unfulfilled contracts, and inability to obtain refunds for when services are not performed. Some customers complain that although monthly deductions are automatically withdrawn from their bank accounts, their debts remain unsettled, and their creditors continue to contact them. Other complainants allege calls to the company to check the status of their case result in the run around, or that the company fails to provide disclosures on where their funds are being held. In some cases, complainants report they have not been given an actual contract, but instead the company uses a recorded message that outlines the terms of the agreement. A few customers complain they receive repeated solicitation calls from the company in violation of the "Do Not Call" law. Most complainants request refunds. The company responds to some complaints by advising the complainant that they do not provide debt settlement services to consumers or contract with consumers for such service. The company claims they provide support services to law firms, one of which this consumer may have engaged. In some cases they respond by advising the complainant that the third party attorney has authorized them to make settlement offers. In a few cases the company agreed to issue refunds or partial refunds, or to remove customers names from their calling lists. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
..."
"BBB Comments and Analysis
This company claims to provide support services to law firms in the debt settlement industry. Although the company contends they do not provide debt settlement services to consumers or contract with consumers for such service, their customers disagree. Customers report the company makes monthly deductions from their bank accounts claiming the funds are saved until a sufficient amount is reached to make settlement offers to their creditors. Some report the company uses a recorded message as a contract, and the location of the escrow account holding their money is not disclosed.
..."