one of the cushions on the sofa is in a ball,the stuffing all came to one area on the sofa

can you please send someone down to fix this problem,purchased sofa and love seat a year ago, was not a cheap couch...I have had sofas and loveseats for many years, never ever saw this happen..please please help us...looking forward to hear from you..marlene rothman  561 488 3617thank you I advance for your consideration..marlene rothman