Horrible pool installation
Complaint
Derick
Country: United States
I ordered my in-ground pool in June 2006 and the installation was completed in October 2006. I have folds bends and crinkles, wrinkles in the liner, which in the long run will damage the liner. The pump has stop working, and sets lower than the pool itself, here are some of the things that are wrong:
Used pump
Liner has a tear
Pump is setting lower than the pool
The two drains on the bottom don't work
The pump has stopped working
The liner has wrinkle and folds
There is a part missing from the pool that was never brought back
The pool is out of specifications
I have contacted Wave Tec Pools, sending email and making phone calls for the past 8 months with no response. I paid $24,000 for this pool and the customer service that I have been receiving is horrible, I have talked to two Wave Tec reps, and they were of no help. This was a very bad pool install. I have sent pictures of the defective pool to Wave Tec Pools with no response. Also, the pool installer left his equipment, and never returned. He left to get a part for the pool and never returned with that part.
Wave Tec Pools CEO, Jason & Kimberly Herring, do not appear to be concerned with the quality and workmanship of their very expensive product, Wave Tec Pools are distributors of FOX POOLS. I have contacted FOX POOLS Corp., and they have contacted Wave Tec.
Used pump
Liner has a tear
Pump is setting lower than the pool
The two drains on the bottom don't work
The pump has stopped working
The liner has wrinkle and folds
There is a part missing from the pool that was never brought back
The pool is out of specifications
I have contacted Wave Tec Pools, sending email and making phone calls for the past 8 months with no response. I paid $24,000 for this pool and the customer service that I have been receiving is horrible, I have talked to two Wave Tec reps, and they were of no help. This was a very bad pool install. I have sent pictures of the defective pool to Wave Tec Pools with no response. Also, the pool installer left his equipment, and never returned. He left to get a part for the pool and never returned with that part.
Wave Tec Pools CEO, Jason & Kimberly Herring, do not appear to be concerned with the quality and workmanship of their very expensive product, Wave Tec Pools are distributors of FOX POOLS. I have contacted FOX POOLS Corp., and they have contacted Wave Tec.
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