poor condition of the car
Complaint
Jorge
Country: Mexico
I have a complaint regarding the rental of a van in San Jose del Cabo, Baja California Sur, México
I rented a Mini Van for 7 days to cover around 1500 km in Baja. Alamo knew I was going out to road as I will return it in another city.
I had a van with 119.000 km, badly worn tires and windshield wipers with the risk that this has. They told me it was the only one they had for rent.
Before I left Cabos, the Van indicated that needs to change the oil. Of course I didn´t take the risk of leaving the city and have an incident on the road. I had to waste an hour and a half or two trying to get it fixed at the Alamo´s garage
Upon they realize i would take a highway and saw the state of the tires, finally traded it for another Van that was going to get another customer (who surely got mine).
They deducted 40.00 U.S. and 1/4 tank for lost time, I wonder what value they give to FAMILY TIME 1,000 kms from home?
It is a shame that rent cars in that state.
I wish I had an answer for you.
I rented a Mini Van for 7 days to cover around 1500 km in Baja. Alamo knew I was going out to road as I will return it in another city.
I had a van with 119.000 km, badly worn tires and windshield wipers with the risk that this has. They told me it was the only one they had for rent.
Before I left Cabos, the Van indicated that needs to change the oil. Of course I didn´t take the risk of leaving the city and have an incident on the road. I had to waste an hour and a half or two trying to get it fixed at the Alamo´s garage
Upon they realize i would take a highway and saw the state of the tires, finally traded it for another Van that was going to get another customer (who surely got mine).
They deducted 40.00 U.S. and 1/4 tank for lost time, I wonder what value they give to FAMILY TIME 1,000 kms from home?
It is a shame that rent cars in that state.
I wish I had an answer for you.
Comments
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]alamo.com including the exact rental location, your contact information, your rental agreement or reservation number and any additional information regarding your experience with us.
When emailing, please list Reference Number 130104-002285 in the subject line. We look forward to hearing from you.
Respectfully,
Carol
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