Customer Service and Furniture Delivery is horrible

ComplaintsFurnitureAshley Furniture, Chico CA

Complaint

0
Nancy Fontinel
Country: United States
I purchased a desk in early March and was told 2-4 weeks for delivery - 8 weeks later I was calling regularly and told they were in the warehouse in LA and there was no chance to get one anytime soon.  Then I was called back and offered a desk from the showroom in Yuba City for $50 off (I am still waiting for the money on this)...the desk came about a week later and I was so busy checking all the drawers and the closing top that I did not see it had nicks on the one leg...so I'm stuck with a used desk and no $50 refund...This place really sucks and I've been calling for 2 weeks to get my $50 which was promised by Jeff in Chico...DON'T BUY FROM THEM - very, very poor service.....I will never go there again...

Comments

  • 0
    Samantha
    I Just bought my bed In Feb/2010 and it now September and my bed broke. They had someone come and take pictures of the broken bed and told me that these bed are no good.....he even said if he would fix it that it would brake again so he suggested to add something extra so it shouldn't happen again. I asked him how long will this take to be delivered and fix. He said it will take six weeks. So I want to know where am i suppose to sleep? I have no bed to sleep on. I have no space in my room to move the mattress and sleep on that. They don't care as long as they get your money. I paid 1700 for bunk bed. It's no good plz everyone don't shop at Ashely's. I called the Jersey office that was told to me to be the headquarters for the New Rochelle store. I called and spoke to Isella who was no help I asked her if i could speak to the manager and she told me he isn't available and i asked her to give him my cell number to call. He called my house. I don't understand i stress to her that i wasn't going to be home. I called after and left messages for Rob that's his name to call and i haven't had no call back as yet. I don't understand how they treat their customers and i think they shouldn't be in business. My aunt just order her bed set from them about a month ago and they delivered half of the bed and broke the marble for her bed room set she had to sleep on the mattress on the floor cause they didn't deliver all the items they were supposed to. She had to go on and make a complaint and let them know that she's missing alot of items from her order and they told her they don't have it in stock at the moment. She paid cash for everything. They told her if she didn't pay cash for everything they wouldn't deliver so listen everyone please don't order from them. You will regret that you did.

Post a new comment