MOBB STYLE TACTICS
Complaint
Chelsea Fullilove
Country: United States
MOBB STYLE BUSINESS.
When I moved into my recent condo I was told that cable television was an amenity. I enjoyed this amenity for 13 months and it was suddenly shut off. I called the 3rd party (Access Media) who had initially created the account for me and was told that Directv had shut off the receiver siting it as a delinquent account.
Representative Claire with the 3rd party company advised me that they started service on a receiver that did not belong to me and had finally caught the error and issued a shut down. I informed her that it wasn’t brought to my attention before and I would like to continue receiving service she informed me that I would have to purchase new service and pay for installation, I mentioned that there already was a receiver in my condo and I would like to just transfer my service to that one, she advised me that I would not be charged for the Directv error and that I would need to return the receiver and set up new installation to enjoy cable television.
I asked her about some specials rates that she could provide to me and was offered a start-up package that includes a HD DVR Genie, The rate quoted for this device? $199 staring at an offer I received in the mail I informed her that I could receive that same receiver for free if I start up through Directv. Realizing that the better deal would be to purchase service directly through Directv I called them and was told that they could not provide me that offer that I was in a “multi dueling service area” and it was restricted property! That Access Media obtained a contract and they could not start up service. I would have to go through a 3RD PARTY!!!! I explained that I had horrible service through them and as a new customer it doesn’t make sense to go through a 3rd party company I have no intent of ever dealing with again.
For example if groceries were delivered and were an amenity but a contract was held by Publix you’re RESTRICTED to purchase through Winn Dixie?! That’s absolutely ridiculous! This MOBB STYLE business tactic is very saddening, cable television is a PRIVLEAGE and as a paying customer we should have the FREEDOM to make our own decisions on who to shell over HARD EARNED currency to and NOT BULLIED
When I moved into my recent condo I was told that cable television was an amenity. I enjoyed this amenity for 13 months and it was suddenly shut off. I called the 3rd party (Access Media) who had initially created the account for me and was told that Directv had shut off the receiver siting it as a delinquent account.
Representative Claire with the 3rd party company advised me that they started service on a receiver that did not belong to me and had finally caught the error and issued a shut down. I informed her that it wasn’t brought to my attention before and I would like to continue receiving service she informed me that I would have to purchase new service and pay for installation, I mentioned that there already was a receiver in my condo and I would like to just transfer my service to that one, she advised me that I would not be charged for the Directv error and that I would need to return the receiver and set up new installation to enjoy cable television.
I asked her about some specials rates that she could provide to me and was offered a start-up package that includes a HD DVR Genie, The rate quoted for this device? $199 staring at an offer I received in the mail I informed her that I could receive that same receiver for free if I start up through Directv. Realizing that the better deal would be to purchase service directly through Directv I called them and was told that they could not provide me that offer that I was in a “multi dueling service area” and it was restricted property! That Access Media obtained a contract and they could not start up service. I would have to go through a 3RD PARTY!!!! I explained that I had horrible service through them and as a new customer it doesn’t make sense to go through a 3rd party company I have no intent of ever dealing with again.
For example if groceries were delivered and were an amenity but a contract was held by Publix you’re RESTRICTED to purchase through Winn Dixie?! That’s absolutely ridiculous! This MOBB STYLE business tactic is very saddening, cable television is a PRIVLEAGE and as a paying customer we should have the FREEDOM to make our own decisions on who to shell over HARD EARNED currency to and NOT BULLIED
Post a new comment