flight cancellation

ComplaintsAirlinescontinental

Complaint

0
ted west
Country: United States
Our 8:00am flight on !2/20/09 from Newark to San Diego to spend our holiday with family was cancelled at 11:00pm due to the snow storm. Already asleep. Up at 3:00am & calling. Finally got through at 9:00am. Imagine listening to the same Continintal commercial over & over again  for six hours. We were resheduled for 7:30pm Tuesday arriving 11:00pm, thus losing three days of our vacation & our rental car (agency closes at 10:30pm). My Continental website search later that morning showed first class seats available on four earlier flights. I called again & only was on hold for two hours. I was then told to pay an additional $1,400.00 to upgrade for the earlier flights. I told the agent that I have always observed that the first class seats are always filled with upgrade rewards for their best customers in the back of the plane & couldn't she please give us their vacated seats in coach when they're moved foward. Not possible. Pay $1,400.00 or wait. My Question. Why fly with empty seats & alienate their customers? With weather emergency cancellations, every seat on subsequent flights should be filled with delayed passengers as was done for me & others by United (Chicago-NY) during my last snow emergency experience. Continental desperately needs a workable bad weather plan.

Comments

  • 0
    Jonathan Gale
    I agree with your assessment, but their are no requirements to make the airline do what you want.  If you get the right person as the gate agent, and they are in a good mood, they can easily move you to first class.  As for all of the time you spent on the telephone, I would suggest that you file a complaint with Continental directly.  You never know, they just might listen to your complaint.  I would suggest that you visit http://www.directcomplaint.com, and fill out the airline complaint form in the consumer complaint center.  While you are there, you can post a review on the Consumer Poster Board.  Good luck.
  • 0
    Victor
    After 13-hour air travel with Continental flight, I arrived at Newark Liberty International Airport for my connection flight to Toronto, Canada at about 6:00PM on the 25th of February, 2010. Due to the winter storm as Continental Airlines said, my boarding pass has been reissued for three times. And I was stranded at the airport for about 24 hours, watching other flights operated by the same company taking off and landing at Terminal C. It seems to me that the Customer Service Rep did me a huge favor to get me the last seat of the flight which scheduled to leave EWR at about 6:30AM on the 27th of February. And she changed my reservation FOR FREE. For the past six years, I did all my international travel only with Continental Airlines. After this incident, I think I will definitely change my mind.

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