LOST MONEY DUE TO PERM THAT DID NOT TAKE !

OCTOBER 6TH WENT TO GREAT CLIPS AT LINCOLN VILLAGE IN COLUMBUS OHIO, AND GOT A RUN AROUND. I SPENT $ 75.00 ON A PERM THAT DID TAKE, THE GIRL ACTED LIKE SHE DID NO MUCH AND KEPT ASKING MANAGER THINGS. CALLED NEXT DAY AND TOLD THEM AND THEY TELL ME EITHER I CAN COME BACK TO A GET REPERM  OR A GIFT CARD. SO I WENT BACK AND THE GIRL THERE CALLED A MANAGER ON THE PHONE AND HANDED ME THE PHONE AND THEY TOLD ME ON PHONE THAT DISTRICT MANGER WOULD HAVE TO ME. I WAS UPSET AND THE DISTRICT MANAGER DID CALL NOT BACK YET. I JUST WANT THEM TO SEND A GIFT CARD AND THEN I AM DONE WITH THEM.. PLEASE HELP  !