Overbooking
Complaint
Victor
Country: U.A.E.
First of all, will Turkish Airlines allow us to look at how many seats they overbook during the busy summer seasons?
I came more than 3 hours earlier because i could not check-in online, but i faced a very long queue without ground staff to make sure that you will be late and not attend your flight, more over TK will not offer you a next flight confirmation or a hotel stay and you will simply loose the ticket.
I remember a scandal with BA because they are overbooking for 1%.
Anyways that was the last $ i will ever spend on TK.
I came more than 3 hours earlier because i could not check-in online, but i faced a very long queue without ground staff to make sure that you will be late and not attend your flight, more over TK will not offer you a next flight confirmation or a hotel stay and you will simply loose the ticket.
I remember a scandal with BA because they are overbooking for 1%.
Anyways that was the last $ i will ever spend on TK.
Comments
We had a great vacation last week in Europe and we were very happy till the Turkish airlines has spoiled it by canceling our connection flight (The ticket flight was paid and confirmed ) to Doha so we wasted 1 day for nothing in Turkish airport .and the thing is both of have their work and my wife has her patients appointments really they made us unhappy customers .i am writing to you to let you know how badly your customers were treated by your front-line staff (Transit Desk in Istanbul airport ) . They don’t have any kind of communication skills they were shouting on us .We spend the whole night fighting with them after that we agreed that we will have a hotel paid by them but the next problem appeared . As you all know that after the vacation no one can effort any kind of expenses specially for un expected events . There was no meals and our scheduled flight on next day at 9:00 PM . As always after we had a great fight they gave us a meals vouchers .Really I had a bad experience with your staff .
I can’t imagine that Turkish airlines are best airlines in Europe !!!!!