alleged damage to a rental vechicle

ComplaintsCar RentalEnterprise Rent a Car

Complaint

0
Stephen Salerno
Country: United States
enterprise sent my wife a letter about damage to a rental car that our insurance company would not pay for. we have never rented a car from
enterprise let alone have an accident . they do not answer their phone or return calls. our insurance company has not heard from them, and they used her maiden name which she hasn't used In thirty years. It is a scam.!!!

Comments

  • 0
    Let your insurance company handle it..
    | 1 reply
    That's why you pay them.  They have experience at handling fraudulent claims.

    If  you are contacted, refer the company to your insurance company, who represents you in all claim matters.  Forward a copy of any correspondence you receive to your insurer.

    It's possible they "skip-traced" a customer, matching some other person as similar to your wife's maiden name.  It would also be appropriate to file a complaint with your state's insurance commissioner or state Attorney General, since you never even rented a car from them so the claim may involve fraud.  "Misidentification" or "claim fraud" are both legitimate reasons to not pay for some bogus claim.
    • 0
      Some background.. replies to Let your insurance company handle it..
      Based on other complaints on both this site and others, Enterprise has a "damage recovery" department, apparently willing to shake down customers if there is any excuse they can make for "damage".  These are sometimes reported to involve "damage" identified at the time of pick-up that the agent said was "too small" to note on the contract.  Other complaints have reported that when there is a thunderstorm in the area, on return, an agent will carefully scrutinize the whole car for "hail damage", often finding invisible "damage" even when the car was never in hail.  Or there have been interior "repairs" reported on invoices for the alleged "hail damage".  The amount claimed is sometimes reported to just match the insurance deductible, suggesting that insurers know their game, but they can sometimes get that much out of customers' own wallets.
  • 0
    You might send one letter in reply..
    | 1 reply
    Mail a letter, certified, denying any liability for alleged damage, noting that you have never rented a car from Enterprise, and demanding a copy of the alleged contract (which would prove this is some other person). and all invoices supporting their allegation.

    File fraud complaints with your state AG if they continue to harass you over this bogus claim while refusing to provide a copy of the alleged contract.

    You may be able to sue them (or any collection agency they use) for FDCPA violations if they continue.
    • 0
      EnterpriseCares replies to You might send one letter in reply..
      Stephen Salerno,
      We’ve noted your comments and we would like to have the opportunity to look into your concern for you. Please send a detailed email to care@enterprise.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
      When emailing, please list Reference Number 161201-003297 in the subject line. We look forward to hearing from you.
      Regards,
      Carol H.
      Social Monitoring

Post a new comment