Unauthorized money from my checking account
Complaint
Charlene Hapeman
Country: United States
I found an unauthorized $57.64 taken fom my account. I called, spoke with person I could barely hear or understand, so I called AND chatted at same time to them. Miraculously, they found the account details, supposedly cancelled it, however, next day an additional $.46 was taken from my account. Called again and they pulled the same I can't hear you and you're breaking up stunt as the day before then said I had to come to this site to get my refund. Either way I'm going to our state troopers and the better business bureau with this. They need to be stopped immediately.
Comments
Contact your bank or credit card company immediately to dispute the fraudulent transaction, and close the account or block the card number to prevent additional fraud. Follow up with a written dispute or fraud affidavit sent to your bank.
Your bank can reverse disputed charges if you dispute within 60 days of the statement date of the statement showing the disputed charges, under FRB Reg. E (for checking account debit card or other EFT), or under FCBA (for credit cards).
Watch your next few statements carefully, to make sure they don't roll this "automatic charge" over to your new card number.
File fraud complaints with FTC and your state Attorney General, and at www.ic3.gov