Warranty Issue
Complaint
Vivky
Country: United States
My Samsung t-629 under warranty stopped working suddnely. I called customer support and they said as long as there is no physical damage, it will be covered. I took it to t-mobile authorized dealer and it was seen by two -three sales personnel and they were surprised that the phone stopped working as there was no physical damage.
After I received the new phone, t-mobile says there is physical damage and they are literally forcing to pay 100 dollars. Customer support and their next level literally ask you to shut up and pay politely. Now I do not have a chance to prove that there was no physical damage. I feel it is very unfair.
After I received the new phone, t-mobile says there is physical damage and they are literally forcing to pay 100 dollars. Customer support and their next level literally ask you to shut up and pay politely. Now I do not have a chance to prove that there was no physical damage. I feel it is very unfair.
Post a new comment