Bill Charging Policy
Complaint
kenneth chung
Country: Canada
Dear Officer,
I would like to reflect your unrreasonable and irrational charging policy for new client. The following is my information for your reference :-
Name : Kenneth Chung
Cell No. 647-708-8277
A/C No. 695-585-828
I, being a return client, signed my contract to get a Samsung Galaxy S4 for 2 yrs. on Sept. 27 through the phone line and I could be able to use my Rogers services on Oct. 02 as it took time to deliver the new device and time to transfer my line from my previous provider Mobilicity.( I took 2 days and made several calls to transfer my line, so I'm not satisfied with the Rogers services at the initial stage). It's a very simple & reasonable logic that the client should pay while he uses the services. However, the Rogers billing dept. , which either an idiot or a greedy company, charged me on Sept. 27 instead of Oct. 02. I made a call to the sales agent as well as the Live Chat staff to explain the case. Both of them said that it's Rogers policy and they could do nothing. I said that you can manually adjust the bill to Oct. 02 instead of Sept. 27. This time I paid 5 days more but somehow other customer might pay 1 to 2 weeks more if the delivery having slight problem.
I've another complaint that the sales agent offered & promised me a bill credit of $100 in my signing on Sept. 27. Since I'm a return client, I had a $85 credit and I also fight for the rebate of the connection fee $15 i.e. total $100. I didn't see the amount appeared on my first bill. I then called the sales dept. and the reply was that the credit may appear on either the Nov. or Dec. billing but not in the first month as the sales agent promised at my contract signing day.
I think this definietly might create a very bad impression to a returning customer like me and I feel no more confidence in patronizing Rogers any more in future when I'll finish my contract afterwards.
I would like to reflect your unrreasonable and irrational charging policy for new client. The following is my information for your reference :-
Name : Kenneth Chung
Cell No. 647-708-8277
A/C No. 695-585-828
I, being a return client, signed my contract to get a Samsung Galaxy S4 for 2 yrs. on Sept. 27 through the phone line and I could be able to use my Rogers services on Oct. 02 as it took time to deliver the new device and time to transfer my line from my previous provider Mobilicity.( I took 2 days and made several calls to transfer my line, so I'm not satisfied with the Rogers services at the initial stage). It's a very simple & reasonable logic that the client should pay while he uses the services. However, the Rogers billing dept. , which either an idiot or a greedy company, charged me on Sept. 27 instead of Oct. 02. I made a call to the sales agent as well as the Live Chat staff to explain the case. Both of them said that it's Rogers policy and they could do nothing. I said that you can manually adjust the bill to Oct. 02 instead of Sept. 27. This time I paid 5 days more but somehow other customer might pay 1 to 2 weeks more if the delivery having slight problem.
I've another complaint that the sales agent offered & promised me a bill credit of $100 in my signing on Sept. 27. Since I'm a return client, I had a $85 credit and I also fight for the rebate of the connection fee $15 i.e. total $100. I didn't see the amount appeared on my first bill. I then called the sales dept. and the reply was that the credit may appear on either the Nov. or Dec. billing but not in the first month as the sales agent promised at my contract signing day.
I think this definietly might create a very bad impression to a returning customer like me and I feel no more confidence in patronizing Rogers any more in future when I'll finish my contract afterwards.
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