Holding me to a 60 month contract without canceling
Complaint
Mrs. B. Finken
Country: United States
Contacted Capital Magazine Service today in response to unsatisfactory service. I had called earlier to complain about the offensive "bonus magazines" I was receiving. They agreed to cancel this feature. Have only received two magazines that I requested and they are charging my bank card. I called today to cancel and was told I had made a commitment to the publishers for 60 months. They told me they would play the recording of my agreement. My response was I did not understand the terms that I had to pay, rather I was guarented a 60 month rate. There appears to be no cancellation clause. I was told I can cancel ant time but I would be billed for the full term of 60 months. Several years ago they contacted me and I was able to cancel then without the threat of continued billing. I don't think their business practice would hold up in court.
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