unsolidated coffee deliveries

ComplaintsOnline StoresSeattle coffe direct/cafe saporito

Complaint

0
gloria spillman
Country: United States
Other names:  Ultimate Bean Cafe-866-724-2030 IL $39.70; Great Coffee Direct-888-963-2233 IL $39.70; Seattle Coffee Direct-888-217-2233 IL $79.00.
In September I canceled any deliveries.  On 9/24 and 9/30/09 two deliveries; on 11/10/09 credit card charged $79.00 and yesterday received another package from Cafe Saporito.  Have left messages repeatedly, to no avail.  I want them to desist and refund my money.

Comments

  • 0
    tj
    That is the scam they have been running, for years.

    Immediately contact your bank to dispute all unauthorized or fraudulent charges, and block that card number to prevent additional fraudulent charges in the future.  Your bank can reverse unauthorized charges due to fraud, but only if you contact them immediately.  Follow up with a written dispute or fraud affidavit, sent to your bank's dispute address, and act immediately, since under FCBA you must dispute charges within 60 days of the statement date of the statement showing the disputed charges to invoke our FCBA dispute rights.

    NEVER depend on disputing through the merchant in cases of fraud.  ALWAYS file fraud disputes with your bank immediately, since fraudulent merchants attempt to delay you from doing so, tu run out the 60 day FCBA or FRB Reg. E dispute period and pile on more charges.
  • 0
    Laura Pease
    Yes I too got suckered into their rip-off scam!!!!!! I ordered the simple deal of get 2 thermos cups and 2 bags of coffee for only $2. I kept asking over n over will they keep sending me more coffee each month cuz this was well just to great to believe. She said YES but not until a MONTH! So in a month I was going to plain out right CANCEL!!! We'll I recieved the 1st package and no [***] in only 2 days I got a second package of 2 bags of coffee billed to my Visa card in the sum of $39.70! Gosh was I ever ticked off they didnt even give me a frick'n day to try the stuff let alone CANCEL! I call them- they say-send it back-we'll credit your Visa card-     I wait-I get NO CREDIT to my card-so I call and all the numbers are NO longer in service!!  Man they were really fast at their crap hey?  Did anyone out there get any LUCK trying to capture their $$$$$$ back????? I'm just very curious!!!  If so, please let me know how you did that ok? THANX  lpease67@yahoo.com
  • 0
    lisa
    I too was suckered into this great offer as I like coffee. It was way too much to pay for a lousy 2 lb bag of coffee. I cancelled it like 3 months ago only for them to charge my account again just last month. I had to cancel my card so I can't pay my bills or buy christmas presents! Lisa
  • 0
    Tricia
    After canceling with Seattle Coffee Direct, they sent me an unrequested shipment within a few weeks. After canceling a second time, they sent me another unrequested shipment a few months later.  For a while they were dormant until recently -- about a year after the first incident.  I called and they had no explanation for why I got more orders.

    So today -- yet another random unsolicited shipment.  However, this time when I called (the package had the same address as Seattle Direct, but now called "Cafe Saporito"), I spoke to a man named William. He informed me of three recent unauthorized charges/shipments, gave me the dates of them (THREE within TWO WEEKS), gave me a dispute number and told me to call my bank and report these unauthorized charges.  Why would an employee of a fraudulent company confess to unauthorized charges??  No clue, but you better believe I will be calling my bank first thing in the morning.  

    My advice to others duped by this -- get names and numbers every time, and record the date and time you called!  Have plenty of ammo (aka: proof).
  • 0
    Judi Bowser
    WARNING!!!!!!! I got suckered by this company two years ago. The final charges on my card totaled over $200.00. I originally ordered a trial pack for $2.00 (and two free coffee travel mugs)...instead I got four bags of coffee for $79.00 a bag with in two weeks!!!!! I returned each bag and NEVER received a credit of any kind. I finally changed my card and the chagres stopped, or so I thought. Last week I got a bogas charge on my card for...you guessed it...$79.00 and the bag say 1 of 4 orders!!!

    I am in the process of filing a dispute with my bank but by then I am sure I will get an additional three or four bags at the tune of $79.00 a bag!!!

    Guess what happened next? Seattle Cafe, which was invovled in this scam the first time now says it is not them and gave me a bogas number that simply says..."you have reached a Representative.... we  will return you call." 10 calls later...you guessed it..no return calls.

    I have no idea how to tell anyone to stop this company since they apparently can find new card numbers! For those who have been already been suckered..don't let it go!!! They won't stop!!!! Keep an eye on your bank statements!!!!
  • 0
    Judi
    Keep an eye on your card account. THEY DON'T STOP!!!! I am still getting charges on my NEW card. Been fighting them for two years!!!! Lost over 300.00 now!!!!
  • 0
    Teaah
    I cancelled my account with Seattle Coffee over 6 months ago. I just got a delivery for one package of Seattl Coffee and a broken mug and my bank account was charged $79.00. Upsets me that my credit card information is still lurking with them. Only a slip of paper saying thank you from Cafe Saporito. No invoice and when i call the phone number listed, i get all circuits are busy. I will be calling my bank to claim fraud.
  • 0
    ScamSeeker
    I paying them a visit at their address, I want them to tell me why they are charging my card in person. And then a call to the Attorney Generals office.

    Everyone contact the attorney general of Ill.
  • 0
    Wendy
    I was able to get back the aunauthorized charge of $79, charged three months after I cancelled, back. I called my bank and sent them the paper work. I love Wacovia, they made it very easy. You should call your bank, and then I think someone should sue them for fraud. I can't believe how many people have had the same experience. And the company hides behind different names, but the base company is peel.com. I looked them up on the Ill. Better Business Bureau. They have an F and a history of not resolving customer issues. I am just countning myself lucky my bank changed my card number before the second charge of $79.00

    If you want to take a look, here is the url
    http://www.bbb.org/chicago/business-reviews/p ... ton-il-36000239
  • 0
    Helen
    I too have been the victim of Cafe Saporito and also PublicationsMax.com which are both related to Seattle Coffee Company.  I had ordered coffee from the Seattle Coffee Co. over 15 months ago which I received, but then cancelled any further shipments.  Then just recently I received coffee from Cafe Saporito which I had not ordered.  I found out they were actually the Seattle Coffee Company and I called the number which was on my credit card account and they said that it was a mistake and that I should return the coffee.  I said I shouldn't have to return the coffee as I did not request that it be sent to me, but they said. oh no, you need to return it.  Anyway, I returned it via a UPS Store which did not charge me to return the shipments.  My credit card company removed the charge but said it is possible that it could be put back on if they did not receive the $79 back from Cafe Saporito.  There was also another charge of $79 on my account from PublicationsMax.com for which I had never ordered anything or received anything.  I found out that they have the same address and phone numbers that Cafe Saporito has (which you can no longer get through to. I have sent letters to the Attorney General of Illinois, along with documentation and of course they sent back more forms that I need to complete. I have also sent letters to Better Business Bureau.  Would love to put these frauds out of business but good luck with that.  I'll probably be out $158.00 if my credit card doesn't get the money back
  • 0
    sheri
    experience with this co. is a night mare. There must be a way to stop them and Jail is too kind. This has made me sick and I can,t believe there are human beings who would do this.
  • 0
    sheri
    Thanks maybe your visit will help put these cons in jail

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