causing me to loose $1500.00

ComplaintsBankssquare

Complaint

0
dusty schmidt
Country: United States
i fell for square as being the new cool way to accept credit cards.  i'm an antiques dealer who normally has sales ranging from $200.00 - $600.00.  occasionally a sale will be in the thousands of dollars.  recently we had the opportunity to sell a rare civil war sword for $1500.00. we scanned the customers card and the transaction was approved by square and we pushed done.  3 days went by and no money was deposited to our bank account.  we waited several more days and then tried to telephone square. same  old story....couldn't find a phone no. for them (now we've got one)  after numerous e-mails, square has decided the transaction wasn't completed because it was either voided out or their was a loss in network connectivity.  so why would square approve a transaction if it was voided out or network connectivity was lost.  is their something i'm missing in all of this????? (besides my $1500.00) and the story goes on and on.  stay tuned!

Comments

  • 0
    BPH
    Do you have a receipt to back up the transaction for $1500.00?
  • 0
    lou
    same problem and i cant get an email in return pls give me a working number
  • 0
    d
    They are holding $1800 from me for the past two weeks and it seems like this problem with square is constant. does anybody here want to get a lawyer and file a lawsuit together
  • 0
    chtoev
    I started working as a sub contractor on June 1 for a company that pays with credit card.  Square processed my payments all through June until 6-29, of course a Friday, and then sent me an email stating they needed documents in order to release my money, $8120, to be exact.  I found a number and after a very long wait I told them it was a new company and I did not have 3 months worth of bank statements or a tax return or a contractor license, but I could send them a bank summary and my last two invoices, which they agreed would work.  Today, Monday, I get another email stating that the information I sent was not sufficient and they will not release my money until I provide other documents, documents that do not exist.  I have three other guys to pay and no money.  This can't be legal!!!!!

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