Granite countertops

I am a interior designer from Wichita, Ks.  I specified granite countertops for a client in Scottsdale, AZ.  The granite had been broken by the fabricator Stone Systems of Arizona and concealed prior to installation  Well it cracked, imagine that!  Now HOME DEPOT CORPORATE is telling my client, a single mother who works so hard for every improvement.  They will try to match the other two pieces of granite but if not, she will have to TAKE IT OR LEAVE IT!  The other two small pieces of granite are right next to the slab they have to replace.  Unless they call 1- 800- GOD they will never be able to match a natural stone.  I will never recommend Home Depot again.  My client has filed a complaint with Home Depot nine months earlier and nothing was done until she complained to the Better Business Bureau.  The corporate office attitude, "TAKE IT OR LEAVE IT"  is the wrong approach.  Please let Home Depot know you will never buy from a company that does not stand behind their work completely not just half of the job.