Disappointed Customer
Complaint
Lecia
Country: United States
On October 11, 2006, I purchased a HP Pavilion dv6000 from Staples in Muskegon, Michigan. I paid almost $1000.00 which included a two year extended warranty.
On or about February 9, 2007, my DVD drive stopped working. I contacted HP on February 13, 2007. I received very poor customer service. My computer was barely four months old and it was already broke. You need to understand that this is a computer that is only used by myself and maybe used every other week. Not even on a daily basis. Three weeks ago I used my computer for about an hour. I turned it off and put it aside.
A week ago, March 25, 2007, I tried to use my computer. It was completely dead! NO POWER AT ALL!! This was just a little over a month from the first repair on a computer that still is not six months old. I am very unhappy and dissatisfied as a customer with this computer! I would not recommend to my family or friends that they purchase a HP laptop computer.
It has been five months, and the computer I purchased on October 11, 2006 is broke again. This makes the third, if not fourth time, it has been sent back for repair.
On or about February 9, 2007, my DVD drive stopped working. I contacted HP on February 13, 2007. I received very poor customer service. My computer was barely four months old and it was already broke. You need to understand that this is a computer that is only used by myself and maybe used every other week. Not even on a daily basis. Three weeks ago I used my computer for about an hour. I turned it off and put it aside.
A week ago, March 25, 2007, I tried to use my computer. It was completely dead! NO POWER AT ALL!! This was just a little over a month from the first repair on a computer that still is not six months old. I am very unhappy and dissatisfied as a customer with this computer! I would not recommend to my family or friends that they purchase a HP laptop computer.
It has been five months, and the computer I purchased on October 11, 2006 is broke again. This makes the third, if not fourth time, it has been sent back for repair.
Post a new comment