recliner chair

I bought a recliner chair a month ago from capperalls furniture co. in bellefonte. pa. I am very disappinted in this chair first of all it is so small  that you canno0t move your arms at all , the arms are way to high for the chair and they came out and put more stuffing in the arms , which only mad e it worse  my arms fall asleep  because they are to high up in the air , also the seating  cushionis so flat  you  feel like your sitting a board, and when it was deliverd , the front arm was nothing there but the board and the material was flat  what a mess and I want something done about this chair  I called the co I bought it from and they just blew me off , I have dealt with this co for over 35 years and never had a complaint before so I know that I am not just saying this, they just don;t want to bother with it because I want to return the chair because I do not want this chair at all so please let me know what you can do about this I really want my money back and would p urchase something else in a differnt design  also, the arms on the chair is not made right either the mateial was all bunch up and puckers on the one arm and the other arm was missing alot of stuffing  please look into this matter and let me know what you will do about it  the paper is still on the foot rest and we just don't use it is just to uncomftable to sit in  you are crunched in it and can"t move at all and it was not at all like that at the store when I sit in the one there So I don:t know what happen to this chair but it is not o,k, thank you Shirley Almashie