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Complaint

0
Leela Howard
Country: United States
My loan was do on May 11th 2009 but because of my car breaking down and unforseen billing I was pressed regarding my car note....I was told by a very nice csr to call back on the day my payment was do and speak with a supervisor regarding my hardship. I called that day and was told to fax over a copy of my repair order and a signed instllment credit extension agreement.
I did just that...faxed one to the sender (management) and one went to the modification department. I was told by management that I was approved for the extension and that my payment wouldn't be due until the following month.
note: (I have never missed or been late on a payment)

I go along thinking everything has been handled in a professional manner I even faxed another extension agreement 3days later after getting another call from another cps rep and when I told her what was going on with my account she just advised that I send another fax over the the modification dept. She was pleasent.

However I get a call today at my job from another CPS Rep his name ALBert.
The call threw me off at first and when I couldn't explain the name of the forms that I faxed over last week he stated that I needed to send him a copy of what was sent...I said that I didn't have the paperwork in hand he got even more obnoxious and said that there was no information noted on the account and since I couldn't come up with the forms that I must be making it up......I was livid when I asked to speak with he supervisor he refused and stated that I could have voice mail. I could feel my blood boiling and because I am at my job and I myself deal with customers I refused to get any more upset and chose to end the call by hanging up on this CPS professional and called back to speak with his supervisor...I told his boss what happened and asked them to please listen to the call that just took place between me and this rep. She stated that she would and apologized for the problem I had with Albert..I don't know if these complaints help in these matters or even if these people get written up...I do know that BBB is aware and hopeful that something will be done. We live in sensitive times and I am a firm believer in Karma and how we live our lives and inner act with others will manifest itself in our own personal day to day transactions.

I believe that this will be resolved sooner or later...People are tired of being treated like doo doo....

Comments

  • 0
    Shelia
    I have been paying my car payment to Consumer Portfolio Services for 3 years now, After the first year of paying on time, I was laid off. Which resulted in me paying them late for 2 months. For the past 2 years, I have been paying them on time. Every month I pay them, they always say Shelia if you find your self in a hardship or you feel you won't be able to pay for any reason call us prior to the due date.  That's what I did this morning to let them know I needed repairs done on the vehicle, My air conditioner is not working, she began to tell me "I just needed freon" and freon doesnt cost that much. I told her that was not the problem because the ac comes on, but the fan is not blowing, she then said, "you do realize it's your responsibility for the upkeeping of the vehicle." I do understand that. Ms. White stated there was nothing she could do. I asked what was the purpose of me telling her about my hardship if there was nothing they could do. She told me that I have to make the payment.  I told her that I would just trade it in and buy another. (That way I wouldn't have to deal with them again.)She started getting nasty at that point. Telling me how am I going to buy another car when I could pay my payment for this month.  I told her there are a lot of car buying incentives out there now, She started getting nastier, talking over me, I told her, "dont worry about my business as to whether I can or can not trade my car in." At that point I hung up on her.(Little does she know I've already been approved for another car. but being cautious on whether to buy another one.)

    They act as if they never had or never will have a hardship. I wonder if there is any disciplinary action taking place, because there should be some improvement in the customer relations department, but from reading complaints like this, I don't see any.
  • 0
    tired
    U are constantly harrassed by cps called all day and talk to by some reps with poor work ethnics. I admit I may be late on payments but all payments get in to keep from further harrassment. The workers do not know how to treat customers and us as customers if we don't pay they don't get paid so to treat us as snobs an belittle us in there conversationis totally wrong. I don't dispute my payments I owe but everyone falls short an we living in recession but yet I press my way to get payments paid for I thank god for my car but the terrible work ethnics cps has is not good for business.
  • 0
    tired
    U are constantly harrassed by cps called all day and talk to by some reps with poor work ethnics. I admit I may be late on payments but all payments get in to keep from further harrassment. The workers do not know how to treat customers and us as customers if we don't pay they don't get paid so to treat us as snobs an belittle us in there conversationis totally wrong. I don't dispute my payments I owe but everyone falls short an we living in recession but yet I press my way to get payments paid for I thank god for my car but the terrible work ethnics cps has is not good for business.
  • 0
    tired
    U are constantly harrassed by cps called all day and talk to by some reps with poor work ethnics. I admit I may be late on payments but all payments get in to keep from further harrassment. The workers do not know how to treat customers and us as customers if we don't pay they don't get paid so to treat us as snobs an belittle us in there conversationis totally wrong. I don't dispute my payments I owe but everyone falls short an we living in recession but yet I press my way to get payments paid for I thank god for my car but the terrible work ethnics cps has is not good for business.

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