Fraudulent Charge
Complaint
Tim
Country: United States
Never shopped in this site and had a charge for $639.98 shipped to someone named Enony Lewers in Rickford, IL. I know no one by that name and I've never heard of that city before now. Contacted the company and they claim that they verified name, address, etc when the order was placed but that is impossible since the name and address associated with the purchase are not associated to me or my CC account. I see a trend and it appears that newegg may be complacent with ongoing CC fraud.
Comments
I've seen fraudulent travel charges in Europe, expensive sports equipment shipped to Cleveland, iTunes gift cards. Who knows by what path my CC number ended up in the hands of a thief. It's not my problem. That's what I use a bank or CC company for, to keep your money safe.
Their weak security isn't your problem, either. Guess what? Thieves sit around thinking about how to steal, and look for who it's most likely to work on.
Often their "solution" is to purchase computer or electronics online, have it shipped somewhere like a vacant address where they can anonymously pick it up, and since it's electronics, they can turn around and sell it on eBay. Online retailers are probably more vulnerable to this than walk-in retail, but that's their risk, not yours.
This is why you use only credit cards for online or retail purchases, rather than, say, your bank account or debit card number which would leave you without your money and maybe mess up your payments to others until your dispute is processed.
Immediately contact your bank to file a fraud dispute, and block the card number to prevent further fraud. Your bank can reverse the charge, if you dispute within 60 days of the statement date of the statement showing the disputed charge. under FCBA. Your bank will send a fraud affidavit. Just sign it and indicate that you didn't make the charge and did not benefit from it, and send it back. You can typically even fax it.
That's it. The loss goes back on the merchant who screwed up.
While you are at it, check your statements back several months to see if there are fraudulent "ping" charges. Often thieves intending to make large fraudulent charges first test the number on small intangible online purchases to see if the charge goes through, so they aren't so obvious with a larger charge that fails for an error in card number, expiration date, or CCV number.
In fact, that's how it's handled, whether it's a fraudulent credit card charge (FCBA), debit card charge (FRB Reg. E), forged check (Reg. CC), fraudulent EFT (FRB Reg. E) or ACH (NACHA rules), etc.
The banking system worked this out years ago, and the reliability and honesty of the whole system depends on pushing fraudulent transactions back toward the company or person that screwed up. He who chose to accept the risk gets stuck with the loss. Otherwise, every crook in the world would be jamming the banking system with fraudulent charges.
We are sorry to hear this happened. Please know that Newegg takes security very seriously and that it was not our intention for you to be inconvenienced by this situation.
If there is anything we can do for you, please email us at wecare@newegg.com. We will be glad to assist you.
Best regards,
Newegg Support