Dollar did not honor internet rental rates

ComplaintsCar RentalDollar Rent A Car

Complaint

0
Stacy
Country: United States
My husband and I planned a trip to San Francisco and I reserved a mid-size car through Dollar Rent A Car on-line.  I was able to secure a really good rate and reserved a car for 5 days picking it up at the airport. When we tried to pick up the car at the SFO airport, Dollar would not honor the internet rate.  The manager was called over, and also refused to honor the internet rate.  We proceeded to the Enterprise counter, where they DID honor the internet rate offered on Dollar's website.  Just beware of any rate on Dollar's website that seems too good to be true.  We will never use Dollar again.

Comments

  • 0
    kitty
    My husband and I booked a car in Feb for an airport pick up in Milwaukee on July. We had a confirmation number. Due to weather problems and plane mechanical problems (beyond our control) our trip was delayed. As we became aware of each delay, we called Dollar rental to keep them abreast of the problem and new arrival. They confirmed we still had a car. Quess what? When we called to confirm the last segment of our plane, Dollar rental stranded us in Milwaukee. They rented our car to someone else. They said we were a no show. We continued to get the run around, manager after manager. They also had the nerve to put us on hold, then hung up on us. Beware Dollar rental. Your confirmation number means nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Post a new comment