outgoings barred
Complaint
angadpaul singh
Country: India
I have raised some requests earlier also that:
1. Give me a Rs 50 waive off on the late fee charges on my last payment.
2. I got a message that “Thanks for downloading game worth Rs 99”. I never downloaded a game and I never got any reference number s for that. Then I told that as I also use the internet for Rs 140/week. Please increase my credit limit. But it was never done.
3. Then my outgoings have been barred. Without getting my bill I have been told to pay Rs 1200 so that my outgoings can be restored. Now as I am trying to pay the bill through online website “Aitel.in” BUT the service is not available and following are the snapshots for the proof.
4. Now I am told by your customer care executives that I need to go personally to the nearest branch and make the payment in cash. As I am employed with a very highly reputed company and I have some critical project going on and then also I need to go outside to make the payment.
1. Give me a Rs 50 waive off on the late fee charges on my last payment.
2. I got a message that “Thanks for downloading game worth Rs 99”. I never downloaded a game and I never got any reference number s for that. Then I told that as I also use the internet for Rs 140/week. Please increase my credit limit. But it was never done.
3. Then my outgoings have been barred. Without getting my bill I have been told to pay Rs 1200 so that my outgoings can be restored. Now as I am trying to pay the bill through online website “Aitel.in” BUT the service is not available and following are the snapshots for the proof.
4. Now I am told by your customer care executives that I need to go personally to the nearest branch and make the payment in cash. As I am employed with a very highly reputed company and I have some critical project going on and then also I need to go outside to make the payment.
Comments
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolve the issue to your satisfaction.
Regards,
Mohsin Khan
Airtel Customer Service Team