Complaint

0
Wyldfem
Country: United States
I received an email that my Kaspersky would run out in 30 days.  I knew that couldn't be right so I called what I thought was Kaspersky was guruaid.  They found I had 523 days left and to disregard the email.  Next thing I know, they start looking at things remotely on my compuiter.  They found 2,000plus suppsed threats.  I was told there were so many that I needed to get it to a tech fast.  Next thing I know, while on the phone to a tech that he needed a higher tech to resolve the issue.  I told them I would take it to my tech.  While on the phone, another tech started deleting my errors and was then told it would be a one time charge of 120.00.  I told the guy on the phone to stop and that money was never discussed for the other tech to do anything.  I felt trapped into continuing.  Stupid me, I never thought to X out as they didn't have my credit card info.  so I agreed to the $120.00.  One thing lead to another, (too long of a story).  I called my bank and they cancelled the $120.00.  Now I have a new debit card number and they are calling me on the phone.  Like I'll call them back.

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