Goofie Cushions

My Mom purchased the lazy boy England sofa  and right away the cushions got all rumpled up and looked just goofie.  She lives in the house alone and is a small woman, and I'm appalled that Lazy Boy would even put their name with England on such a junkie couch.  This is a hideabed also and you would think it would have enough support to keep the cushions looking great!  Never Again!