service is disconnected

ComplaintsTelecommunication Servicesmobily saudi arabia

Complaint

0
Anter Ismail
Country: Saudi Arabia
service was disconnected while being in vacation in Egypt for the last 2 weeks, I have followed up with mobilly office in Sulaimanieh, Riyadh and was informed that as per mobily rules and regulations the customer service people disconnect the service as soon as the user get out of KSA!!
The record shows that my balace is arround SAR 900 while my limit is SAR 2000.
This is not acceptable at all and I am not happy with such service and not interrested to have it repeated.

I had a formal request# 1-1235599681 to reconnect the service on Nov. 28th.

Comments

  • 0
    hayat
    I have complaint that. Before onemonth I activited for facebook service  from my number(0565019107). And i forget that facebook acount also. So my request to mobily customer centre please disconect the facebook service from my number(0565019107).
  • 0
    Abdul jabbar zahid
    i always recieve this message from http://89.107.150/ksaA.asp?35393966567731928 and deducting 1 Riyal from my account there for i need to cancel this message now
    my mobile No: 0567731928

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