Don't use Europcar!

ComplaintsCar RentalEuropcar

Complaint

0
stuart bradford
Country: Norway
Had a bad experience with Europcar. Rented a car for one day, on return agent claimed that we had broken a front fog light and charge a huge amount for replacement.
A detailed letter to the Europcar CEO  eventually got a reply after several months but the reply totally ignored all of my points as to why the damage could not have been caused by me and was frankly an insult to my intelligence.
One day rental cost over 500 euros.

Stuart

Comments

  • 0
    Ex Europcar Customer
    I arrived at Birmingham Airport UK Europcar from czech republic . I was greeted by a polish lady named Halina. She looked very bored and miserable at the time. She was on her own. She decided to talk in my language when I’m perfectly fine in speaking in English. She spoke to me for over 30 minutes about my country and how she moved to the UK.

    It’s not until I returned the car I discovered I was overcharged. I returned the car the the middle of January. I went straight to the front desk and made a complaint. I then discovered through the Duty Manager that I was charged for Value Cover I did not want it in the first place.

    This Halina did not explain what it was when I picked up the car. I feel she was misselling. The duty manager said he will investigate but nothing has happened. I am very disssapointed with  Europcar. I will use Avis from now on.
  • 0
    NO MORE EUROPCAR
    AVIS, ENTERPRISE OR HERTZ ARE ALLOT BETTER THEN EUROPCAR
  • 0
    AVIS CUSTOMER
    | 4 replies
    THESE POLISH PEOPLE ARE GREEDY FOR MONEY.
    • 0
      HALINA SALES FRAUD EUROPCAR replies to AVIS CUSTOMER
      | 3 replies
      HALINA IS THE ROOT OF THE PROBLEM AT EUROPCAR BIRMINGHAM AIRPORT!!!!!!!!!!!. THEN AGAIN THE PEOPLE COVERING HER UP ARE JUST AS BAD.
      • 0
        HALINA  EUROPCAR replies to HALINA SALES FRAUD EUROPCAR
        | 1 reply
        When Halina is caught for doing wrong she cry’s – plays the victim game – makes people feel sorry for her – then uses her strong twisted persuasive skills.
        • 0
          HALINA £2,000 COMMISION replies to HALINA  EUROPCAR
          Halina earns £2,000 on her sales. How come nobody else can earn that much ?????????
      • 0
        HALINA (COVER UP) replies to HALINA SALES FRAUD EUROPCAR
        Why does management cover up (halina) as soon as someone tells the branch management about this rental agent corruptive behaviour they become on the firing line and get sacked. Simple question what is she doing to become the highest seller month after month and year after year !!!!!!!!!!!!!
  • 0
    javier200
    I experienced the same at the hands of EUROPCAR. Be very careful when you rent a car with EUROPCAR in Bruges, Belgium. I was a victim of a big scam by the people at this office.  I was told it will be OK to return the car on Sunday even though the office will be close.  They said just park the car and drop the keys through the office door.  When I returned home to the US, I had a bill from EUROPCAR for damage to the car and another one for fuel.  First, I took pictures of the car when I left it at the parking lot.  The car was in the exact same condition as it was when  I picked it up in Dusseldorf.  There was no damage to any part of the car not even a scratch in the paint. Also, I kept a receipt from the gas station in Bruges where I filled the gas tank on my way to return the car.  My Credit card company has been trying to get prove of the damages from Europcar but so far in three months they haven't sent anything.  To me this is a scam to get extra money from foreign tourist.  The car was perfect when I left and the tank was full.  I know it and they know it so it is a shame that a company I used to consider honest will do this to its customers.  Stay away from Europcar in Bruges.

Post a new comment