They will never give you back your refund

I had a policy with them in November 2017.  They sold me something I didn't need and when I gave them my card I was driving and wasn't thinking.  I felt pressured into getting it.  Now it is 2019 I have done everything they ask me to do.  First they said they refunded it electronically.  That took 5 months and it never showed up.  Then I had to get my bank and call them to prove to them I never received it.  So now they told it should be in the mail.  A check.  Well its been a week and I've checked the mail everyday since.

It seems like they only have one person working there James who will only apologize and give you a run around.  When I asked to speak to a manager they are either out to a very long lunch or in a meeting.  Someone please help.