Unauthorized Credit Card Charges

ComplaintsOtherNorton AntiVirus

Complaint

0
Thomas Hjerpe
Country: United States
Your company took two payments of $119 off of my MasterCard today, November 22, 2009.  The charges are associated with "Norton AntiVirus."  The charges are unauthorized.  This is fraud.  Please provide me with information about the procedure to submit a written dispute and get your fraudulent charges reversed.
Thank you.
Thomas Hjerpe

Comments

  • 0
    tj
    Immediately contact your credit card company to dispute unauthorized credit card charges charges.  

    They can reverse unauthorized charges to your credit card under FCBA, if you make sure your bank gets a written dispute within 60 days of the statement date of the statement showing the unauthorized charge.  You send written disputes to the dispute address on your statement.
  • 0
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  • 0
    JE
    | 1 reply
    I thought Symantec and Norton were prestigious companies until today when I discovered trough my Bank Statement that you charged me an annual amount of $ 85.39 for a “Protection Plan” of one of your products. I called to your customer service and talked to a representative to hear what I feared: You yearly charged me $ 85.39 for a plan I did not ask and which I did not want. Your solution was refund me the most recent charge ($ 85.39) but not refund me the past years charges. These “automatic yearly charges” is one of the most sophisticated ways to cheat customers and the companies that do this, sooner or later, lose the customer confidence.
    From now on I´ll never buy any Symantec and/or Norton and/or any affiliated product.
    • 0
      Uncle Lar replies to JE
      Hey, I just got off of the phone for the same thing.  On a closer look they have been double charging me for 3 years.
  • 0
    TV
    Just found an $85.00 charge from Norton on my credit card bill.  I have no idea how they got my credit card number . . . I have never used their products.  I'm having to have my credit card cancelled and a new one issued.
  • 0
    Paul**!!
    Was notified by Paypal of an automatic payment to Symantec - for Norton Antivirus.
    I called paypal and also placed a complaint to paypal to retrieve as this was unauthorised. I have not used the Norton product on any devices for over 10 months. On deleting my Norton I also noted on the deletion from Norton questionnaire that I wanted the the payment stopped and no longer use the service as to many issues. I did this on all devices so multiple notifications.
    I received a response from Paypal stating Norton are saying it was a genuine automatic payment and they could do nothing.
    I then called the Australian number 1800680026 and spoke directly to their support which happens to be in the Philippines. After total discussions, the support officer arranged the removal of the automatic payment (email received) and also he organised to have this reimbursed ASAP. I then notified paypal as well.
    After over a week and nothing received by paypal, I called and asked what was happening with the refund. All I got told by Norton Support was that it was in process. I gave it another couple of days and still nothing. Called support to ask and nothing heard from billing. I escalated it to complaints and was advised that I would get a call in 48 hours.
    Again, heard nothing. I called again and escalated again as the response I got again was Billing has not got back to them. How poor is this for a Billion dollar company. It takes a matter of hours to reimburse to paypal, as I have done this many time with no issues.
    Norton are quick to take money, even from people they are unauthorised to do so, but such small money to reimburse and they constantly delay and make excuse after excuse.
    I was told by support that I would receive a call in 1 hour...LETS SEE IF IT OCCURS. Also advised support that I want to see it in my paypal account that the reimbursement was done. Hacve given 24 hours for this to occur.
    This is absolutely unnecessary but it appears whilst doing Google searches that Norton are making this a habit worldwide.
  • 0
    me
    Norton support is not great by any means and very poor and lacking
    they only know whats on there script and nothing else
    and often don't even know what they are doing ( alledgedly trained people)
    they will not answer any simple/valid question
    your basically talking to yourself
    any and all complaints get ignored
    supervisors can care less as does level 2 and others
    your just a disturbance to them
    they will also if they deem you expect too much help ( how dare we expect help!)
    deny you any and all support
    pay for a service and get treated like garbage and worse
  • 0
    gerri
    had two purchases on my credit card for 2 Norton products that I never made. I would not even know what they are and I have been trying to contact Norton to report them but have been unsuccessful in finding a way to talk to someone who can help me, it stupid that I cant get some help.  They made other purchase too but I have been able to contact those ececpt for some theft plan and I have no idea what it even is.HELP!

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