Unjustified charges
Complaint
Blokizz
Country: Switzerland
I would suggest not to hire anything from Locauto.
The problem for me was to give back the vehicle after use.
When I gave back the car, nobody was there to inspect the car for damages and for the level of petrol in the tank. As a consequence, I had no documentation showing that the car was without damages and fully tanked.
Since I am an experienced traveller, I went to the customers' assistance desk to get the docuemnt with the confirmation that the car was OK and fully tanked, but the staff told me that it was not possible and that in any case there would have been no problems.
Some days after my credit card was charged for 48 Euros, 5 (+VAT 20%) Euros for "missing petrol" and 25 (+20%) Euros for tanking fee!
I protested with the customer service, since the car was fully tanked, but they did not want to give me the money back. Of course, they said that, without a restitution document they could only trust their own check.
I also involved the organization which contacted Locauto in order to reserve the car for me, but even for them it was impossible to obtain anything back.
They must have understood my point and been disappointed with Locauto too, since they gave me as "partial compensation" a voucher of 20 EUR to use at the next rent.
Considering all of this...I would suggest...keep away from Locauto, many other car rental companies are a better option.
Regards,
Michele
The problem for me was to give back the vehicle after use.
When I gave back the car, nobody was there to inspect the car for damages and for the level of petrol in the tank. As a consequence, I had no documentation showing that the car was without damages and fully tanked.
Since I am an experienced traveller, I went to the customers' assistance desk to get the docuemnt with the confirmation that the car was OK and fully tanked, but the staff told me that it was not possible and that in any case there would have been no problems.
Some days after my credit card was charged for 48 Euros, 5 (+VAT 20%) Euros for "missing petrol" and 25 (+20%) Euros for tanking fee!
I protested with the customer service, since the car was fully tanked, but they did not want to give me the money back. Of course, they said that, without a restitution document they could only trust their own check.
I also involved the organization which contacted Locauto in order to reserve the car for me, but even for them it was impossible to obtain anything back.
They must have understood my point and been disappointed with Locauto too, since they gave me as "partial compensation" a voucher of 20 EUR to use at the next rent.
Considering all of this...I would suggest...keep away from Locauto, many other car rental companies are a better option.
Regards,
Michele
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