Special account
Complaint
Shikha Goyal
Country: India
I had recharged my prepaid Airtel mobile connection online for Rs 444 and the same amount was debited from my account but without updation of my balance. Later, I found that Airtel had withdrawn that denomination and all that money has been credited to some special account without informing or checking with me.
Please take corrective action such that the amount may either be refunded or added to my main account balance. I tried talking to the customer care executive but she wasn't of much help.
Shikha Goyal
Phone: 8826136224
drshikhagoyal@gmail.com
Please take corrective action such that the amount may either be refunded or added to my main account balance. I tried talking to the customer care executive but she wasn't of much help.
Shikha Goyal
Phone: 8826136224
drshikhagoyal@gmail.com
Comments
This is to inform you that your concern listed on 06 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 06 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at airtelpresence@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33