Hidden charge
Complaint
Jerry
Country: United States
Hi,
Due to the insurance claim with GEICO, they set up the rental car for me with Enterprise.
I returned my car on 8/15, and Enterprise rep told me I needed to pay $340 for DW!
I wasn't told the DW was included when I picked up the car. Enterprise rep said that he can waive $170 for me, but I have to pay the rest cause I signed the agreement. I checked the agreement, and found that I initial at where he put the "X" on. He didn't explain that is for DW. In addition, it was set up by Geico, so I didn't know that was extra since he didn't mention it will pay by me, and it was an option.
He didn't ask me I want the DW or not, and just put it in contract, and asked me to sign! How do I know it was not cover by insurance? why should I pay for the rest $170 if this DW didn't explain to me when I pick up the car? Also, he already said it was a mistake, so he waive $170, if this is the mistake, why should I still need to pay half?
The location is at 9880 southwest freeway, Houston,TX
Agreement#100966-5N59FK
Due to the insurance claim with GEICO, they set up the rental car for me with Enterprise.
I returned my car on 8/15, and Enterprise rep told me I needed to pay $340 for DW!
I wasn't told the DW was included when I picked up the car. Enterprise rep said that he can waive $170 for me, but I have to pay the rest cause I signed the agreement. I checked the agreement, and found that I initial at where he put the "X" on. He didn't explain that is for DW. In addition, it was set up by Geico, so I didn't know that was extra since he didn't mention it will pay by me, and it was an option.
He didn't ask me I want the DW or not, and just put it in contract, and asked me to sign! How do I know it was not cover by insurance? why should I pay for the rest $170 if this DW didn't explain to me when I pick up the car? Also, he already said it was a mistake, so he waive $170, if this is the mistake, why should I still need to pay half?
The location is at 9880 southwest freeway, Houston,TX
Agreement#100966-5N59FK
Comments
Enterprise is showing high rates of consumer complaints of deceptive and fraudulent actions by their employees. Another racket appears to be fraudulent "hail damage" claims, attempting to shakedown consumers' insurers, and when that fails, attempting to shakedown the consumers themselves for the "deductible" amount of their insurance coverage.
Consumers report such blatantly fraudulent actions as on car return, demanding that consumers fill out some "hail damage" claim, "because there was a storm in the area", as well as allegedly "documenting hail damage" that supposedly included a laundry list of cosmetic "damage" inside the car.
It appears that Enterprise is running a "Recovery Department" that coordinates such "damage claim recovery" with rental site employees, suggesting that such fraudulent "claim recovery" is a centralized corporate business policy.
If GEICO is your insurer, contact them to report the fraud. They have an interest in meeting the needs of their customers, including avoiding sending them to fraudulent subcontractors.
We’ve taken note of your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.
When emailing, please list Reference Number 130816-001676 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
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Enterprise Rent-A-Car