Beware of Contract - Charge for Insurance despite denial
Complaint
DeDe
Country: United States
BEWARE THE SCAM - EZ Rent A Car
I made a car reservation through CheapOair & was booked with EZ Rent A Car in Orlando. At the time of the reservation I declined the insurance & was charged for car rental & check-in fees only. Because I am HANDICAPPED & cannot drive I booked the car in my daughter’s name as well as mine.
Upon arriving in Orlando (Dec 16), since there was a large queue & I was in a wheelchair my daughter had to sign for the car. The counter was too tall & not designed for handicapped individuals. Additionally, my daughters each have a toddler less than 2 years. The car agent recommended a Minivan since I needed a mobile scooter & to accommodate the infant car seats. At this point the children were tired and crying after the plane trip & I had an assistant waiting with me to wheel me the car. I agreed at this point to the upgrade in cars – which was my mistake!! My daughters declined the insurance – making it clear we did not want any insurance!!!!
BEWARE THE SCAM ARTISTS: On Line 3 of the EZ Rent A Car contract you decline the Supplemental Rental Liability Insurance & write your insurance company.
***IMPORTANT: Hidden on line 4 the contract states that you agree to accept the Collision Damage Waver at $24.99 per day.
The Rental Agent circled the lines stating that my daughter needed to initial these lines – knowing we did not want insurance. They count on the fact that you are tired from the trip; the kids are cranky –etc.
At the end of our trip (Dec 21- after the huge snow storm), when we checked in the car we asked the EZ Rental attendant in the garage to call the airport for assistance -- since we had luggage, two screaming toddlers in strollers and me in a wheel chair! After 45 minutes we realized no one was coming & started struggling in the airport. Luckily a good distance later an attendant reentering the airport asked if we needed aid. He was shocked to find that the EZ Rental employee never called for help!
Additionally, I questioned the charges and was sent back to the main desk. When we protested the charges the EZ Rental attendant refused to assist us – stating we’d need to talk to the manager. It took the manager an hour to come to the desk and of course he refused to reverse the charges. Because of EZ Rental’s lack of service and delays we almost missed our plane (over 1 ¾ hours total).
****While we were waiting for the manager we tried to inform customers of the contract provisions & were told to shut-up since it was the way they made their money.
Bottom line: We were told that we would have to discuss the charges with corporate. I also contacted CheapOair and they confirmed I declined insurance.
Naturally, when I talked to the EZ Rental corporate service representative he refused to refund the money.
As stated previously by many others -- this company is only concerned with SCAMING their customers to increase their profit margin. Being retired military – I’ve rented cars all over the world from numerous reputable, honest, trustworthy, reliable car rental companies and have NEVER experienced this situation!
I agree that there should be a class action law suit against them. No other business could get away with this appalling method of illegally taking customers money – especially when they know they are HANDICAPPED!!!!!!!!
I made a car reservation through CheapOair & was booked with EZ Rent A Car in Orlando. At the time of the reservation I declined the insurance & was charged for car rental & check-in fees only. Because I am HANDICAPPED & cannot drive I booked the car in my daughter’s name as well as mine.
Upon arriving in Orlando (Dec 16), since there was a large queue & I was in a wheelchair my daughter had to sign for the car. The counter was too tall & not designed for handicapped individuals. Additionally, my daughters each have a toddler less than 2 years. The car agent recommended a Minivan since I needed a mobile scooter & to accommodate the infant car seats. At this point the children were tired and crying after the plane trip & I had an assistant waiting with me to wheel me the car. I agreed at this point to the upgrade in cars – which was my mistake!! My daughters declined the insurance – making it clear we did not want any insurance!!!!
BEWARE THE SCAM ARTISTS: On Line 3 of the EZ Rent A Car contract you decline the Supplemental Rental Liability Insurance & write your insurance company.
***IMPORTANT: Hidden on line 4 the contract states that you agree to accept the Collision Damage Waver at $24.99 per day.
The Rental Agent circled the lines stating that my daughter needed to initial these lines – knowing we did not want insurance. They count on the fact that you are tired from the trip; the kids are cranky –etc.
At the end of our trip (Dec 21- after the huge snow storm), when we checked in the car we asked the EZ Rental attendant in the garage to call the airport for assistance -- since we had luggage, two screaming toddlers in strollers and me in a wheel chair! After 45 minutes we realized no one was coming & started struggling in the airport. Luckily a good distance later an attendant reentering the airport asked if we needed aid. He was shocked to find that the EZ Rental employee never called for help!
Additionally, I questioned the charges and was sent back to the main desk. When we protested the charges the EZ Rental attendant refused to assist us – stating we’d need to talk to the manager. It took the manager an hour to come to the desk and of course he refused to reverse the charges. Because of EZ Rental’s lack of service and delays we almost missed our plane (over 1 ¾ hours total).
****While we were waiting for the manager we tried to inform customers of the contract provisions & were told to shut-up since it was the way they made their money.
Bottom line: We were told that we would have to discuss the charges with corporate. I also contacted CheapOair and they confirmed I declined insurance.
Naturally, when I talked to the EZ Rental corporate service representative he refused to refund the money.
As stated previously by many others -- this company is only concerned with SCAMING their customers to increase their profit margin. Being retired military – I’ve rented cars all over the world from numerous reputable, honest, trustworthy, reliable car rental companies and have NEVER experienced this situation!
I agree that there should be a class action law suit against them. No other business could get away with this appalling method of illegally taking customers money – especially when they know they are HANDICAPPED!!!!!!!!
Comments
I just called customer support, the investigation will happen for about 2 weeks and i'll get an email upon completion. this is ridiculous
I would like to sincerely apologize for the service you experienced, but rest assured, when management read your comment, I was quickly fired. Since then I have been living on the streets, but at least its warm most of the year here! I wish you all the best!
I can't see these guys being around much longer if they are willing to endure a class action lawsuit rather than simply pay their customer the $80 discount that they agreed to provide to them. I think they recently merged with Advantage but I don't think that will save them.