Unauthorized charge on my account

ComplaintsComputersTrendMicro AntiVirus

Complaint

0
Melissa Baker
Country: United States
My name is Melissa Baker and I was charged $35.95 in my account. For what? I don't know. I do not subscribe to Trend micro antivirus software as I have Mac computers so I don't authorize this charge and would like a refund. Please contact me ASAP. (813)927-3815 and my email is mbaker98@tampabay.rr.com

Comments

  • 0
    Perfida Zapata
    | 1 reply
    Unauthorized charge to my account

    I would like the charges of $35.95 removed from my account because I no longer own my old computers. I now have Apple computers. Please cancel my subscription and the charges. Contact me at perzapata@gmail.com
    Thank you
    • 0
      Perfida zapata replies to Perfida Zapata
      Unauthorized charge to my account for the 2nd time.  I do not have Trend Micro in my computers as I stated before. Why am I being charged $62.95 on my credit card? Please make sure that you cancel any unauthorized subscription and charges that I can't believe you are charging. If this is not taken care of immediately I will have to report you to the required agency.
      Thank you.
  • 0
    tj
    Trend Micro sells some downloadable anti-virus product.
    DRI is their payment processor.

    If you did not order anything from them, then dispute the charge through your bank as fraudulent.

    Intangible downloaded products are common targets of fraudulent charges, since they require no shipment address so the perpetrator is untraceable.  In addition, since the product is intangible and the marginal cost of fraud to the merchant is negligible, they may have more lax security.  Such intangible products may also be used by thieves to "ping" an account, to verify it is active prior to running through additional fraudulent charges.

    You have no obligation to track down the merchant or depend on them to return unauthorized charges.  Dispute them directly through your bank as fraudulent, and close the account to prevent additional fraud.

    Do NOT provide your checking account number to anyone to authorize EFT.  Use it for what it was originally intended for, writing checks.

    Use only credit cards for on line or retail purchases, as the fraud protections are stronger.

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