SCAM and NO CUSTOMER SERVICE!

ComplaintsCar Rentalwww.carrentals.com

Complaint

0
Jeff
Country: United States
Purchased a car through this site for a trip to Tampa, through ACE Rentals.  To be picked up in Tampa.  Decent price for off-site dealer.  NO WHERE on the paperwork did it say that you have a two-hour window and they give away your car, they will not have any additional cars, AND they keep the $25 booking fee.

ACE was very nasty when our flight was held over in Pittsburgh and Atlanta and we were 10 minutes past the hold over time.  Capital ONE VISA contacted them and they blamed www.carrentals.com.  There is fine print on their site about 300 pages deep so they have themselves covered.

Carrentals is STILL in the process of getting back to me.  After emailing them, they said they would take care of it and get back to me.  That was two weeks ago.

SCAM!

Comments

  • 0
    SIXT BIRMINGHAM AIRPORT COMPLAINT
    I arrived from spain and on a budget and I was served by supervisor Vikramjit who was forcing me to pay extra for car I didn’t want and insurance which I already brought with Travel jigsaw.  I made a complaint to Lee Smith Branch Manager about his employee but the only solution they came up with is to give me a free upgrade on my next rental. This free upgrade is so original, is this the solution for everything. I doubt it this Viramjit got even got a slap on the wrist.

    I have also got a gold card with Hertz and I will be using that more next time.

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