Be wary of Fetch Pet Care franchise purchase

ComplaintsOtherFetch! Pet Care

Complaint

+1
anonymous
Country: United States
Fetch! Pet Care franchise ownership
Be very cautious before you get engaged with the purchase of a Fetch! Pet Care franchise. They are experiencing a lot of problems due to compliance issues with each individual state labor law. In my experience the current Fetch! franchise owners tend to be extremely responsible, caring and animal-dedicated individuals. It's the corporate office you need to be cautious of.
The sales numbers they "projected" tended to be grossly inflated from the actual numbers of franchise owners we spoke with. Working with pets seems like such a wonderful way to make a living; however, please, help yourself by going through a thorough due diligence process. Learning your state labor laws, the cost of insurance (liability, damage, workers comp., unemployment, etc., etc., etc.) the increasing franchise fees each year you're in business, the difficulty of finding/retaining quality Pet Sitters, the number of fixed monthly expenses, and understanding the massive responsibility/stress of caring for people's homes and dearly beloved pets.
As any small business owner will tell you, all of the "small" monthly expenditures/taxes that you don't always figure, really eat into your margin and make it difficult to be profitable.
If you don't think the economy is having a significant effect on the number of people wanting to pay a premium price for pet care, you're wrong. Not to mention the significantly reduced number of people actually needing pet care because they can afford to go away! Understandably, when people do travel, they are going out of their way to find less expensive alternative arrangements (family, friends or even the dreaded kennel).

Working with animals can be very enjoyable, it's the experience working with this franchise that is so disappointing.

Comments

  • +1
    Sunny
    | 1 reply
    This company should be brought down for it's unethical practices. It uses sitters and does not take responsibility for anything. I am a sitter there and the frachise owner lives on the other coast. That is not an acceptable arrangement as they cannot physically meet with clients, their pets, ensure the safety of the sitters because they are completely unaware of the environment, the dog's temperment and on top of that all the sitters are bound by independant contractor work that does not allow for any benefits or worker's compensation if they get injured by a vicious dog on the job. So if you get bitten or suffer anything, they are not liable to pay for it. That is pretty much getting away with highway murder. Plus, the sitters are only paid half and the owner takes away half for basically sitting there and assigning work. This is not ethical, fair or just and as a business, if you cannot ensure the safety of your employees, you should be shut down.
    • 0
      Molly replies to Sunny
      Im so happy that people understand!
  • +1
    Unfetching situation
    I am a franchise owner who can personally attest that all of this is true. Paul Mann has misrepresented these truths and it has and is causing myself and my family terrible hardships and lost sleep. The entire situation is unjust and unfair and I feel I have nowhere to turn...loosing sleep nightly is the least of my concerns now. I am saddened deeply that I placed my trust in this franchise as I have been seriously harmed emotionally and financially.
  • +1
    retired
    I worked for Mann, and he is one of the worst crooks I have had the pleasure to work for and there have been several in CA.

    His corporate staff follow along as they see him terrorize people, lie, cheat and steal.  I had to sue him for the money he owed me and the judge that presided over the case said I was victimized by him and his staff!  He made slanderous non-true statements about me to keep me out of the industry.  

    BEWARE of all of them!
    Instead run your own ethical business!
  • +1
    PAK
    | 1 reply
    I appreciate all of these comments; I almost made a huge mistake!  I will do this on my own and I will make it work!  Thanks all!!
    • 0
      RJ replies to PAK
      How'd that work out for you?
  • 0
    Completely Disappointed
    | 5 replies
    Having tried to hire a sitter from Fetch! and trying to grasp the concept behind the franchise was somewhat daunting. What information I could gleen was sadly sadly disappointing to say the least with very little the franchise owner could defend with substantiated facts and most importantly ethical practices.  Fetch! Requires their CLIENTS to sign a contract stating that from 24 months after the signed date you will not use the Independent Contractor (Sitter) outside of Fetch! Should the sitter choose to move on. It also holds you to a possible 5k fee to break the contract and use the Sitter outside of Fetch!
    That is simply taking away your rights to a free market and goes to show they recognize their system is flawed, when they have to penalize their CLIENTS and charge them for using a sitter outside of Fetch! that they thought good enough to contract with in the first place. Really, a company charging their Clients a fee, where is the reponsibility of the sitter? Oh and btw the sitter only get 40-50% of the total while Fetch! Takes the rest. For what, a finders fee? Sitters that would agree to this knowingly boggles my mind. What happened to providing exemplary customer service and maintaining a client base that way? This is just plain and simple a get rich off the sweat of others scam. STAY CLEAR, VERY CLEAR.
    • 0
      Fetch since 2008 replies to Completely Disappointed
      | 1 reply
      If you find the Fetch franchise somewhat daunting, you maybe need a 9-5 job.  It's the easiest to understand system there is.  There is no CONTRACT but rather an agreement that obligates you to nothing, but basically says if you use us, these are the rules and fees.  The concept that you sign a "locked in contract" the binds you to Fetch is ignorant!
      • 0
        Nate replies to Fetch since 2008
        They do try and lock you in with the contract. Everyone should always read the whole contract. Any company that will hold it's clients responsible for fees if they want to use a sitter that no longer works for Fetch is just plain shady.
    • 0
      Unhappy at best replies to Completely Disappointed
      Fetch! Pet Care called me and threatened to sue me for 5000 dollars if I used the sitter that I love who no longer works for them. Saying I signed the contract. If they thought that was the way to get my business they are sorely mistaken. I will do business with whom I want when I want. RUN AS FAR AWAY AS POSSIBLE FROM A COMPANY THAT FORCES YOU TO SIGN SUCH A DOCUMENT! FETCH IS A SCAM!
    • 0
      DogMom replies to Completely Disappointed
      | 1 reply
      This just happened to us and the sitter who loves our dogs (and they love back) is no longer with Fetch due to shady scheduling practices.  I don't want to use Fetch services.  I was with them because of this particular sitter.  Now I don't know what to do.
      • 0
        Frustrated replies to DogMom
        Fetch will go after you as a client and they will try and go after the poor sitter. Awful company and awful thing to do to clients! I would fight them in court, you have a right to do business with who you want.
  • 0
    Jack
    | 3 replies
    Honestly, I would say that 99.9% of of franchise systems have some sort of litigation going on...this is nothing new.. but I've used Fetch! and know they provide awesome service and care for pets around the country.. it's obvious you can't please everyone.. and I'm sure the same people have posted here multiple times. This is good company with good caring people doing the right things for us pet owners. I'm sure they have happy successful franchise owners across the country. All one needs to do is ask. My Fetch! Pet Care in the Pittsburgh area is awesome and she is extremely happy and super busy!

    The fact is 8 out of 10 franchise businesses succeed, while  only 2 out of 10 independent business succeed. A proven statistic... lot of misinformed morons on here.
    • 0
      DogMom replies to Jack
      Congratulations on your excellent experienc3.  Not everybody is so lucky.  The franchise we used was recently sold and the new owner is terrible at organization and managing people.  Just because you had a good experience doesn't mean everybody has and I'm no moron.
    • 0
      DogMom replies to Jack
      Congratulations on your excellent experience.  Not everybody is so lucky.  The franchise we used was recently sold and the new owner is terrible at organization and managing people.  Just because you had a good experience doesn't mean everybody has and I'm no moron.
    • 0
      Jane replies to Jack
      How nice to call potential clients morons! that right there shows you what kind of company Fetch is. I would never do business with your business in Pittsburgh because you called people names.
  • 0
    Zygote
    A good company filled with good caring people would not call employees "independent contractors" to avoid paying taxes on them, nor would they pimp out those IC's for less than minimum wage.  

    To be fair, most large pet sitting companies do the exact same thing that Fetch! does to their IC's, which is why I always suggest that when interviewing a pet sitting company, ask what the monetary split will be between the person you book with and the actual sitter that will be caring for your animals.   If they're giving the IC less than 70% and are not passing on to them the extra fees collected for additional services and weekend/holiday hours, look elsewhere.  Do not support worker exploitation.

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