TLG GREATFUN get your credit card info from Miles Kimbal
Complaint
deborah jackson
Country: United States
I purchased an ornament in June 2008 from Miles Kimbal. A company called TLG GREAT FUN is stealing your account information when you do business with Miles Kimbal. they have been stealing from my account, (they say i signed up for a membership) when shoppping on Miles Kimbal, 12.99 a month since that purchase.
BEWARE, TLG GREAT FUN is not to anxious to refund what they stole - I will continue to pursue this matter until they refund what they stole.
Miles Kimbal so they are aware and plastered this where ever consumers can see it.
BEWARE, TLG GREAT FUN is not to anxious to refund what they stole - I will continue to pursue this matter until they refund what they stole.
Miles Kimbal so they are aware and plastered this where ever consumers can see it.
Comments
I still don't understand what this company supposedly does. I called the number on my credit card and they spoke broken english but they did cancel my membership and provided a cancellation number. Let's see if it does actually stop appearing on my credit card.
I will NEVER do business with Miles Kimball again and believe me, I'm spreading the word.
I still don't understand what this company supposedly does. I called the number on my credit card and they spoke broken english but they did cancel my membership and provided a cancellation number. Let's see if it does actually stop appearing on my credit card.
I will NEVER do business with Miles Kimball again and believe me, I'm spreading the word.
credit card statement. I didn't notice for eleven months that Miles Kimball was charging my credit card $12.99 each month for something called TLG Great Fun. I never heard of this or received a membership number. I called the credit card company and they immediately had my membership number and gave me a phone number to call. I got someone in India who I could not understand and told them I was going to notify the attorney general of the State of New York of this fraud. They promptly returned the amount I paid for the past eleven months. This is a complete fraud!!! Stay away for Miles Kimball and its associated companies.
I was told by the customer service supervisor this evening that I would have had to fill in my billing and personal information specific to their membership offer on the Miles Kimball site, which I KNOW I did not do.
I'm taking the advice of the person above and contacting my state's Attorney General's Office. I hear there's a civil suit against the parent company of Great Fun, "Trilegiant," under which Great Fun is one of dozens of subsidiaries who all are doing the same thing to unsuspecting consumers.
Auto Advantage is another scam group to watch out for. They can charge you $159.99 and claim you cashed a $5 check to join their group. I would never cash a $5 check from anyone I didn't know! I have asked for a copy of the "supposed check". I'm still waiting to see that one! I got a refund on that one too.
Ordering online can be wonderful but it's full of scams too... watch out.
Scams deceive in two directions: they have to deceive consumers by getting their account information and trying to convince them they "agreed" to charges, and they also have to deceive banks and law enforcement that consumers disputing fraudulent charges "forgot" they "agreed". "Confirmations" that don't tip of the consumer that any charge has happend are part of this two way deception.
"I was told by the customer service supervisor this evening that I would have had to fill in my billing and personal information specific to their membership offer on the Miles Kimball site, which I KNOW I did not do."
No surprise they would say this, since after Senate Commerce Committee hearings on these scams a year ago, the credit card companies started requiring of merchant "pop-up offers" that they require the consumer to re-enter account information so consumers knew they were agreeing to a second charge. Your experience indicates that what they say and what they do are two different things, and that the website is deceptive and doesn't comply with credit card merchant rules.
The New York Attorney General went after a bunch of these "discount membership" cramming scams last year, and shook loose millions in refunds to consumers.
http://www.ag.ny.gov/bureaus/consumer_frauds/affinion.html
"Affinion/Trilegiant and Webloyalty Settlements
In August 2010, Attorney General Cuomo announced an $8 million settlement with Affinion Group, Inc. and its subsidiary Trilegiant Corporation (together "Affinion/Trilegiant"), including a $5 million restitution fund to provide refunds to New York consumers who were billed for discount club programs without their knowing consent, and $3 million in penalties, costs, and fees. Affinion/Trilegiant will replenish the restitution fund as needed to ensure full refunds to all eligible New York consumers.
In September 2010, Attorney General Cuomo announced a settlement with Webloyalty in Webloyalty would pay $5.2 million in penalties, costs and fees and would also provide refunds to New York consumers who unknowingly enrolled in or did not authorize billing for Webloyalty discount clubs and programs.
How the schemes worked:
Membership program sellers entered into arrangements with well-known companies ("partner companies") to provide discounts, rebates, or other incentive offers, either through online solicitations or by sending checks by mail ("live checks") to customers of their partner companies during or following the customers' transactions with those partner companies. When a consumer accepted an online offer or cashed a live check, the membership program seller would obtain the consumer's credit or debit card account information from the partner company. After a "free trial" period, the membership program seller would begin to charge the consumer's credit or debit card periodically until the consumer canceled the membership.
CLICK HERE FOR AN EXAMPLE OF A "LIVE CHECK"
CLICK HERE FOR AN EXAMPLE OF AN ONLINE SOLICITATION
CLICK HERE FOR AN EXAMPLE OF AN ONLINE ENROLLMENT PAGE
The Attorney General's Findings
The Attorney General's investigation revealed that Affinion/Trilegiant's online and check solicitations and Webloyalty's online solicitations fostered the false impression that the incentive offer or check was provided as a reward or rebate from the familiar merchant, mortgage company or bank with whom the consumer had transacted. In addition, because consumers were not required to provide their credit or debit card as part of the enrollment process, many consumers who allegedly accepted the online offer or cashed the live check did not understand that by doing that they were enrolling in a membership program for which they would be charged if they failed to cancel during a trial period.
Affinion/Trilegiant's online marketing has involved arrangements with well-known retailers such as Classmates Online, Inc., 1-800 Flowers.com, and Hotwire.com, and its check solicitation marketing has involved arrangements with companies including Budget, People Finder, Red Cats, Ocwen Mortgage, and HSBC.
Webloyalty's online marketing has involved arrangements with well-known retailers such as Orbitz, Ticketmaster, Shutterfly, MovieTickets.com and Pizza Hut.
Affinion/Trilegiant membership programs include:
AutoVantage
Buyers Advantage
CompleteHome
Everyday Privileges
Everyday Values
Great Fun
Great Options
Healthsaver
Hotline
IDSecure
Just For Me
Privacy Guard
Shoppers Advantage
Travelers Advantage
Webloyalty membership programs include:
Reservation Rewards
Shopper Discounts and Rewards
Complete Savings
Under the settlement with the Attorney General, Affinion/Trilegiant and Webloyalty must fully refund fees charged to consumers who did not knowingly enroll in membership programs or who did not knowingly authorize billing for enrollment in the programs. The Attorney General also obtained settlements with many of the companies that partnered with Affinion/Trilegiant and Webloyalty. The settlements require the companies to reform their marketing practices and permanently end the practice of providing consumers' billing information to companies that market discount clubs online. The settlements also require the partner companies to contribute money to a fund that will pay for consumer education, refunds, and the costs of the investigation.
Most consumers who were currently enrolled in and being charged for one of the listed Affinion/Trilegiant programs as of September 9, 2010, should already have received notice of the settlement and a claim form. Any consumer who discovers they were charged for one of these programs without their knowing consent and who did not receive a claim form should call Affinion/Trilegiant at the 1-800 number listed with the charge on their account statement to cancel the membership and receive a refund.
Consumers who are being charged for a Webloyalty program will be receiving notice of the settlement and claim forms over the next several weeks. Any consumer who discovers they were charged for one of these programs without their knowing consent and who does not receive a claim form should call Webloyalty at the 1-800 number listed with the charge on their account statement to cancel the membership and receive a refund.
What Consumers Can Do to Protect Themselves Against Unauthorized Charges:
Consumers should carefully review their credit and debit account statements each month to ensure that all charges have been authorized. Consumers who discover unauthorized charges from membership program sellers other than Affinion/Trilegiant and Webloyalty, such as Vertrue (which would appear on account statement as "AP9" or "MVQ" or the full name of a program such as "Privacy Matters 1-2-3," "Passport to Fun" or "Shoppers Essentials"), should call the 1-800 number listed with the charge on their account statement to cancel their membership and/or request a refund. Consumers should also visit www.ag.ny.gov for updated information on the settlements and the Office's continuing investigations, and may also contact the Attorney General’s Office at 1-800-771-7755.
Consumers should also carefully read the fine print provided with any discount or service offers, particularly when shopping online. Consumers also should not cash unsolicited checks that come in the mail without carefully reading any fine print that appears on the front or back of the check, as well as any materials that accompany the check. In many cases, such discount offers and checks come with significant strings attached.
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I will never order from your company again, and I will spread the word. Two neighbors smelled the tote and reacted badly to odor. Pay attention.