Bait and switch from Europcar in Mexico

ComplaintsCar RentalEuropcar

Complaint

0
jirik
Country: United States
We reserved a car over Internet using Europcar web page and received a reservation that explicitly listed the total price. However, when picking up the car at the Europcar station in Mexico, the employees demanded us to pay additional Liability Insurance Supplement, saying it is mandatory. The official Europcar reservation clearly listed this Supplement as optional. We ended up paying almost 50% more than was the total price in the official reservation.

The Europcar customer service agent Amar Waraich was intentionally dodging the response, responding to something else, and never responded to the subject of our complaint.

We had to pay almost 50% more than the official reservation quoted.

Comments

  • 0
    tj
    You might check with your U.S. auto insurer to determine whether your existing coverage would have extended to a rental car in Mexica.
  • 0
    Cesar
    Hi,  I agree, they did that to me too. And do not bother with other car rental companies. They they did the same to me. Europcar has the worst customer service. They do not know their own policies, and will give you wrong information that is clearly wrong. One employee told me I can go to another city with the same reservation number when I know that clearly that would not work. And when I get to that city, guess what? NO cars available for me. I knew the employee was wrong and that the code will not work because it was a different city. But he was the only one who answer the phone. The customer service did not answer the phone, and the other city did not answer as well. VERY IRRITATING!!! I will stay away from that company. Do not rent from these guys.
  • 0
    Adriana Cantal
    The same happened to me on Dec 22nd, 2011, only I refused to pay, rented from another company (Dollar, that I used many times in Mexico) and will try to receive a refund of my pre paid reservation (not much hopeful on that). The thing is I don't trust them enough to do business with them, especially car rental that might involve assistance in a foreign country in case of trouble.

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