Airtime expires but no one tells you
Complaint
Anita
Country: United States
I have a pre-paid phone from Cingular/AT+T. I swing by Radio Shack and buy $50 every month or so ... Well, for some reason I was frugal with my minutes. It was over 90 days and I had to get more $$/minutes because mine were stolen. My phone just goes dead. Friends tell me that they have tried calling but get wierd message. So off I go to Radio Shack. There are four young persons behind the counter. "uh oh" I think, this will make it easy to intimidate them or I'll be frustrated beyond belief by their incompetence. I politely explain and ask the Radio Shack folks what happened and the 18-year old behind the counter (who happens to be in my direct vision) has no clue, but luckily the 22-year old employee next to him does. She says "your minutes expired." I ask what she is talking about. She tells me that $20 lasts 30 days and expire unless you use up the $$, $50 lasts 90 days, etc. I indicate that I believe customers should be made aware of this. She says "it says it right on the receipt." I buy $20 in minutes (because otherwise my phone is just a doorstop) and look at the receipt and read out loud (paraphrasing) 'your minutes will expire in a certain number of days, ask an associate about it because we won't put it in writing.' NICE.
I will NEVER knowingly BUY, USE or support AT+T. Also (being vindictive) I will make sure EVERY SINGLE PERSON I KNOW will learn of this.
Congratulations AT+T, I hope the $11 was worth it.
I will NEVER knowingly BUY, USE or support AT+T. Also (being vindictive) I will make sure EVERY SINGLE PERSON I KNOW will learn of this.
Congratulations AT+T, I hope the $11 was worth it.
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