Lousy Customer Service
Complaint
Greg
Country: United States
I had a CitiCards Master Card. I paid a balance of over $1000 on the due date. However, for some reason, it didn't post until the next day.
Of course, they hit me with a $39.00 late fee. When I questioned them, they said the payment didn't post by the due date. Therefore, according to their Customer Agreement, the charge was valid and would not be refunded.
I then paid the last of the balance on the account and told them to close the account. I sent them a letter with the account closing request. I got a form letter, stating that my account was closed and again reiterating that, according to the "Customer Agreement" they would not refund the late charge.
Imagine my surprise when I got my bill today, expecting to see a 0 balance only to find $2.43 in finance charges.
I guess I have no choice but to pay the finance charge. The almighty "Customer Agreement" rules their lives at CitiCards. Too bad it also cost them a lot more in what I would have spent using the card.
Of course, they hit me with a $39.00 late fee. When I questioned them, they said the payment didn't post by the due date. Therefore, according to their Customer Agreement, the charge was valid and would not be refunded.
I then paid the last of the balance on the account and told them to close the account. I sent them a letter with the account closing request. I got a form letter, stating that my account was closed and again reiterating that, according to the "Customer Agreement" they would not refund the late charge.
Imagine my surprise when I got my bill today, expecting to see a 0 balance only to find $2.43 in finance charges.
I guess I have no choice but to pay the finance charge. The almighty "Customer Agreement" rules their lives at CitiCards. Too bad it also cost them a lot more in what I would have spent using the card.
Comments
These bank card institutions no longer care about customer loyalty, or customer service, only today's "bottom line".
Unfortunately, treating customers like dirt will dry up their customer base & they will be out of business.
The larger their parents get (Citi owns most branded cards not owned by Bank of America)the less they care about good customers.