Complaint

0
Brittney Meadows
Country: United States
I want to make it clear that I ordered a DVR but got a Standard receiver. I want to make it clear that I didn't know my order was messed up until the installation guy got to my house, I didn't receive an email from Direct TV, I didn't get the letter of the order from Direct TV until the day after installation was done. I called Direct TV twice before setting up my order with them, I have the phone records to prove that because I wanted to be sure I was getting what I asked for and wanted to talk to two different reps and asked them the same questions to see if there answers matched and when it did, I signed up for the premier package to get the 5 months free, the NFL Sunday Ticket and the DVR on 9/11/09 but what I got on installation day 9/15/09 was everything but the DVR and I made sure to call Direct TV as soon as the installation guy told me I didn't have a DVR. While on the phone with a Sales rep then a Supervisor they both told me, that I could not do nothing because the order was now finalized and if I wanted to get that DVR it would cost me 176.09 up front on my debit or credit card. Now I'm mad cause I wanted the DVR, it was going to come free with the package and the sales rep made sure it would come free with my order by running my credit over the phone so how did he mess up this order and give me a standard reciever?? I do not know but I do know that Direct TV records these conversations so why is it so hard for them to go over this tape or conversation with me and the rep and see that he clearly messed up the order and I clearly wanted and clearly ordered a DVR. I have the BBB report sent to them but it doesn't seem like Direct TV wants to correct the sales rep mistake and want to make me pay for the mistake. I will not pay for the reps mistake especially when there is a tape confriming that I indeed placed an order for a DVR but got something totally different. When it's the companies fault that makes problems occur, shouldn't the company fix it?? Why in the world would I pay for something I was going to get for free in the first place when I placed my order in on 9/11/09?? I refuse to pay 176.09 and I want to prusue this legally because I don't like being treated unfairly and given bad service when at the end of the day my money pays for this stuff. I want what I ordered 9/11/09 and Direct TV should be wanting to fix this issue, I want to remain a customer, I just have the wrong equipment.

Comments

  • 0
    Donovan
    Did you ever get this cleared up with Direct TV? I have the exact same issue, though they are trying to charge me $288.11 for the DVR. When I called (10/12/09) they admitted that my order was incorrect, but I had to pay to fix it! Not sure how they can say they have the best customer service out there when they seem to mess up and make the customer pay for it. I'm also not willing to pay out of my pocket to get the DVR. The best part is that the rep said "well, you could go to a store like Walmart and buy one that might be cheaper". That is so not the point, I should have it FREE! Please let me know if you got this resolved and how.
  • 0
    Dave
    This was not a mistake.  Same thing happened to me.  This is a strategy that DTV uses to get more $$$ from you.  Unethical company!
  • 0
    Happy2BMe
    Dave I would say you are correct! after reading many complaints about DTV this seems to be one of their SCAMS to tell the customer they are getting a DVR and at installation it is a standard receiver and then ask for extra money for the DVR. But know too you are not getting the DVR for free you are charged a lease fee and it must be returned regardless if you  bought it from Best Buy or Walmart or wherever if it is  not returned you will be charged a hefty fee ranging from $400 on up. DirectTV has many SCAMS it uses on its customers another one is the old upgrade one where the customer orders a replacement of some equipment that is old or not working and their contract is automatically extended for another 2 year!  yet another is  at termination of service Direct gives the customer 7 days to return the equipment and most of the time Direct will say thay did not get the equipment and charge the customers Bank or credit card automatically sometimes before the 7 days are up
    There are so many Scams DirecttV uses and they find new ones ever day!!!
  • 0
    sickofDIRECTV
    DirecTV is without a doubt the King of scams. We ordered our our in June of 2008--it was September 2008 before they finally got the order straight and installed. Time after time an appointment would be set up to install only no one ever showed up. There was no phone call to let us know they would be a NO SHOW either. My husband took off work to be at home so he could make sure they were doing things right.It cost a LOT of money in lost wages because of their inconsideration. The day of installation finally seemed to be about to happen only to be told they couldn't hook ever thing up because we had to buy all the cable. It clearly stated in our agreement they were responsible for cable BUT to make a long story short we finally bought it ourselves. The receiver in th bedroom only worked about four months, but I wasn't about to get a replacement as I did not want my contract being renewed for anouther two years. Our daughter got directv at the same time we did and had as much trouble with them as we did. She had her service for over two years (trouble ALL that time) so she finally called to cancel her service they refused. This went on for many months. She finally just quit paying her bill. They still claim she never called to cancel. I can testify under oath that she did because I was with her many times when she called them and requested her service be stopped. I am sending them a certified letter to request mine be terminated as well as a phone call. I tell every one I know to NEVER NEVER EVER get into a contract with directv. They're programs never change. We are still seeing the exact same shows for three years now. They are a big rip off.
  • 0
    jorge
    well im having a problem with jus instaling my direct tv they charge my card and i received  this big [***] box full of direct tv equipment and a week has pass and no installment  yet sub contractor s giving problems to install  corny [***] direct  tv and im here  stuck wit all this  about to install  myself
  • 0
    Geri
    That's how they run business Direct TV worse than mafia.I ordered 4 receivers one of the receivers was
    DVR instead they gave me standard receiver wanted more money
  • 0
    Brian
    The same thing wasdone to my grandparents.  They ordered the "free HD and DVR" and the guy gave them 2 old, standard def boxes.  They r in their 80's, they have never had HD before so they don't know.  I called to get this straightened out and they said that since 14 days had passed, they wouldn't correct the error.  This big rich company is taking advantage of my grandparents.  I wouldn't piss on Directv if it was on fire, [***] them.

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