Over charge

Because of all typhoon, I was unable to fly on Oct 32, 2024.  I had paid for trip cancelation and premium assistance.   I had to pay an additional $4191.00 for my return trip.  Cheap o air would not assist me with this and I had to handle myself.  I was on the phone e with cheap o air for 12.5 hours begging for help and they only kept hanging up on me.  I have spoken to 24 people with this company trying to get resolution for this.  They lie!