deduction in amount without information
Complaint
inderbir singh
Country: India
I recharged my account today itself by Rs.70 for talk-time and Rs.9 for special internet service to get 30min. 3G data..from which I got proper amount as it was supposed to be provided by both recharges.But when I used internet...It was not as fast as it use to be...it was just like 2G...after 17 minutes,it got disconnected bt itself...i connected it again and used for nearly 10 min..I did ma work and took out the sim out frm modem and fit it in my cellphone as I need to make a call...bt when I checked my phone balance,it was left with just Rs.1.I want to know that how it happened..It all happened in just couple of minutes...Now i am still worried as I have to use Internet by these special recharges and for this service,I pay seperately,and I don't want to loose my account money which is supposed to be used for making calls by me.
Plz sought it out so that i can use ur services happily....
Plz sought it out so that i can use ur services happily....
Comments
This is to inform you that your concern listed on 20 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtelpresence@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33