Regent Insurance Complaint
Complaint
Katlego
Country: South Africa
Hi
I was involved in an accident with my golf 5 2.0 FSI on the 29th of June 2007 and submitted the claim to Regent Insurance in Durban on monday the 2nd of July 2007. I submitted the claim form together with the accident report number and contact details of the company that towed my car. I phoned the tow company on Sunday the 8th of July 2007 just check what's happening with the car as i have not heard from Regent (Jody), i found that Regent had authorized for the car to be moved to Harrismith panel beaters and the car is at the panel beaters. On Monday the 9th of July i phoned Jody (Regent) to follow up then she told me that she is still waiting for a quotation from the panel beaters, I must phone them, ask them to send her the quotation (What do i pay insurance for?). I phoned the owner of the Panel beating shop, he said that he had sent a quotation to regent already, I asked him to fax me a copy then i sent it to Jody on the 9th of july via email and received confirmation that she read the email that same morning.
On the 11th of July 2007 i phoned Regent Insurance again to follow, then she started telling me how my claim has technically been with her since monday as she did not have the quotation. On the day that i submitted my claim to her, she said that it 2 to 3 days for the assessor to look at the car and confirm the claim.
She promised to call me on Friday the 13th to let know how she has gone, Today is the 17th of July 2007, i still have not heard from Regent Insurance.
I was involved in an accident with my golf 5 2.0 FSI on the 29th of June 2007 and submitted the claim to Regent Insurance in Durban on monday the 2nd of July 2007. I submitted the claim form together with the accident report number and contact details of the company that towed my car. I phoned the tow company on Sunday the 8th of July 2007 just check what's happening with the car as i have not heard from Regent (Jody), i found that Regent had authorized for the car to be moved to Harrismith panel beaters and the car is at the panel beaters. On Monday the 9th of July i phoned Jody (Regent) to follow up then she told me that she is still waiting for a quotation from the panel beaters, I must phone them, ask them to send her the quotation (What do i pay insurance for?). I phoned the owner of the Panel beating shop, he said that he had sent a quotation to regent already, I asked him to fax me a copy then i sent it to Jody on the 9th of july via email and received confirmation that she read the email that same morning.
On the 11th of July 2007 i phoned Regent Insurance again to follow, then she started telling me how my claim has technically been with her since monday as she did not have the quotation. On the day that i submitted my claim to her, she said that it 2 to 3 days for the assessor to look at the car and confirm the claim.
She promised to call me on Friday the 13th to let know how she has gone, Today is the 17th of July 2007, i still have not heard from Regent Insurance.
Comments
please contact me on kaajaldoorgha@yahoo.com
please contact me on kaajaldoorgha@yahoo.com
I have arranged with Regent to pay out my insurance during March 2018. The money was paid out but Regent still deduct R443.73 March and April 2018 from my banking account. Absa informed me that I cannot cancel this, Regent must cancel this. Please notify me on this as well arrangements for payback of the money into my bank account.