Erroneous Charges

ComplaintsCar RentalEUROPCAR RENTAL FRANCE

Complaint

0
The Viking
Country: United States
My wife and I drove in France, Belgium, The Netherlands, Luxembourg, Suisse, and Italy and Monaco.
We returned to the USA and 3 weeks later Europcar tries to run a 25 euro ($37US) charge on my credit card, which was brought to my attention as a security issue so I had them cancel it and tried contacting Europcar for more info (to no avail).
JUST YESTERDAY we received 4 separate envelopes each with a separate "facture" for 25 euro Each?!!? Spoke to a CSR at AutoEurope who we booked Europcar through and they explained it was likely camera caught traffic violations. WE WERE NEVER PULLED OVER FOR ANYTHING. The only ticket we did receive and paid immediately was some BS parking violation for about 2 minutes over the time.
Those suckers sit and wait for that thing so they can write you up ASAP.
SCAMMED IN STRASBOURG was all I could feel.
SO now I've had to cancel my CC so there aren't anymore UNAUTHORIZED attempts to charge my card and now I am WAITING FOR THESE SUPPOSED TICKETS FROM FRANCE TO SHOW UP.
I am still waiting for them to show up on the day they are "overdue" of course.

LOL

Comments

  • 0
    xer
    Maybe different in the US, but in many country's in Europe they only take a picture of the car that does a speedlimit violation. For especialy small trafficviolations you will not be pulled over by an officer, but recieve weeks later a ticket by post...

    Europe has a lot of fixed speedlimit camera's at higways and in city's, so be aware.... Some navigation systems warn you for the fixed camera's though...
  • 0
    javier200
    I was victim of something similar by EUROPCAR. Be very careful when you rent a car with EUROPCAR in Bruges, Belgium. I was a victim of a big scam by the people at this office.  I was told it will be OK to return the car on Sunday even though the office will be close.  They said just park the car and drop the keys through the office door.  When I returned home to the US, I had a bill from EUROPCAR for damage to the car and another one for fuel.  First, I took pictures of the car when I left it at the parking lot.  The car was in the exact same condition as it was when  I picked it up in Dusseldorf.  There was no damage to any part of the car not even a scratch in the paint. Also, I kept a receipt from the gas station in Bruges where I filled the gas tank on my way to return the car.  My Credit card company has been trying to get prove of the damages from Europcar but so far in three months they haven't sent anything.  To me this is a scam to get extra money from foreign tourist.  The car was perfect when I left and the tank was full.  I know it and they know it so it is a shame that a company I used to consider honest will do this to its customers.  Stay away from Europcar in Bruges.

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