Wanted to charge twice as much as others for the same service
Complaint
Helen Iversen
Country: United States
My husband and I decided to replace old windows in our house and signed a contract with Dream House Windows for $9378. We thought it was a good deal because the salesman knocked off $2000 for us from the price they gave us at first.
The same day we spoke to our friends and neighbors and learned that the deal is not good at all. We found out that we will be paying almost twice as much the market price of the service.
The next day early in the morning my husband faxed them our cancellation request (we had 3 days to change our mind according to the contract). He then called and spoke to our salesman.
The sales person was furious that we are canceling our contract. He was rude, called us different names and refused to give us a confirmation that the contract has been canceled. My husband just hung up.
We never heard from them again, and I hope the contract was indeed canceled, and we will not be chased by some collection agency. My advice - shop around and never sign contract with a company before researching it.
The same day we spoke to our friends and neighbors and learned that the deal is not good at all. We found out that we will be paying almost twice as much the market price of the service.
The next day early in the morning my husband faxed them our cancellation request (we had 3 days to change our mind according to the contract). He then called and spoke to our salesman.
The sales person was furious that we are canceling our contract. He was rude, called us different names and refused to give us a confirmation that the contract has been canceled. My husband just hung up.
We never heard from them again, and I hope the contract was indeed canceled, and we will not be chased by some collection agency. My advice - shop around and never sign contract with a company before researching it.
Comments
The good: installers were great, efficient, honest, friendly, kept the area clean. Nothing but good things to say about them.
The not so good: The administration side lacked attention to detail. The front door installed was the wrong color on the inside. The bathroom windows installed were picture windows instead of double hung. The patio sliding door installed opened in the wrong direction. Finally, owners were unresponsive to emails asking for a proper invoice to complete a VA state rebate form, which would have saved us a couple of $100. Disappointing, for a $24k job, no?