unwanted pack purchase subscription

ComplaintsCellphone ProvidersAirTel

Complaint

0
pk nagpal
Country: India
today I recd. a msg. on my mobile No. 9998487616(Ahmedabad) from airtel AD-54321 at 4.27pm reading "Thanks for using Pack purchase subscription Service from Airtel. You have been charged Rs.99/-." I never asked for any service from Airtel and never clicked any incoming msg. then how airtel can deduct money from my prepaid connection. I request Airtel to immediately refund my money in my prepaid account and stop these arbitrary actions.

Comments

  • 0
    airtel
    Dear Customer,

    This is to inform you that your concern listed on 09 March 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
            
    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - http://bit.ly/fKcSxc

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  • 0
    airtel
    | 1 reply
    Dear P K Nagpal,

    We would like to inform you that your concern listed 09 March 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga        
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - http://bit.ly/fKcSxc
    Facebook - http://on.fb.me/cECyvS
    • 0
      Sureshbabu replies to airtel
      today I recd. a msg. on my mobile No. 9790926456 (Chennai) from airtel AD - 54321 at 7.40pm reading "Thanks for using Pack purchase subscription Service from Airtel. You have been charged Rs.99/-." I never asked for any service from Airtel and never clicked any incoming msg. then how airtel can deduct money from my prepaid connection. I request Airtel to immediately refund my money in my prepaid account and stop these arbitrary actions.

      Regards
      Suresh
  • 0
    Sureshbabu
    today I recd. a msg. on my mobile No. 9790926456 (Chennai) from airtel AD - 54321 at 7.40pm reading "Thanks for using Pack purchase subscription Service from Airtel. You have been charged Rs.99/-." I never asked for any service from Airtel and never clicked any incoming msg. then how airtel can deduct money from my prepaid connection. I request Airtel to immediately refund my money in my prepaid account and stop these arbitrary actions.

    Regards
    Suresh

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