Auto-dialer phone calls and fraudulent postcards

ComplaintsAutomotiveDealer Warranty Services

Complaint

0
Ronin
Country: United States
I have been receiving auto-dialer hangup phone calls on my cell phone from this number (1-888-963-6723) over the last two weeks. Have since reported them to the FCC.

Then yesterday, I received a post card (Mailed from Tampa, FL, Permit # 100) in the snail mail from:

Dealers Warranty
745 Friedens Road, Suite 201
St. Charles, MO 63303
1-888-963-6723

With "FINAL NOTICE", "Factory Warranty Expiration", & "Call us immediately with your EXACT miles and VIN#..." written on it. That's pretty strange as neither of my wife and I's two vehicle warranties are set to expire anytime soon.

Also, wouldn't they already have my VIN #'s, if in fact they were our actual auto manufacturer/dealer? õ_O

After reading the comments on other sites, I think a nice certified snail mail letter to my local State Attorney General's office inquiring about this obvious scam might do some good, as well as sending the same letter to the Postmaster General, as this scammer obviously has a postal bulk mailer permit and is obviously breaking the law.

Plus, after reading on other sites,

https://800notes.com/Phone.aspx/1-888-963-6723

it seems this company targets mainly older people and tries to scam them out of their money.

And I quote "Crap comes from National Auto Warranty Services 100 Mall Parkway Wentzville MO. 63385. They are Crooks who specialize in ripping off the elderly and infirm. Their phone is 1-800-649-1856. Also known as Dealer Services 1-800-607-9350. The company is owned by Darain and Corey Atkinson of Eldon MO. ( they are in the phone book ) and the punk who set up the auto dialer systenm with Qwest Communications of Denver is Zack Austin 1-800-753-0870. These people are serial professional LIARS and their outfit is a RIP-OFF SCAM."

Comments

  • 0
    tj
    File a complaint with the Missouri Attorney General.  They have already filed suit against them.
  • 0
    tj
    Also file a complaint with the U.S. Postal Inspector for mail fraud.
  • 0
    tj
    Postal regulations and federal law, USC 39 § 3001, specifically require that any mailed item that might be confused as a bill or invoice, but which is for something the consumer did not order, must be clearly marked to indicate that it is not a bill or invoice, but only a solicitation.  Otherwise, it is illegal to mail it.
  • 0
    tj
    Here is a warning press release from the Missouri Department of Insurance.  

    Why don't you call them and see if this outfit meets their financial requirements for doing business and selling "extended warranty" insurance in the state of Missouri.  If not, you can then add the fraudulent nature of their offer to your U.S. Postal Inspector mail fraud complaint.

    http://www.insurance.mo.gov/cgi-bin/news/news2.cgi?newsid=EkpukkAEEukVZAkvIq

    "For immediate release: Feb 28, 2008

    Consumer Alert: Do not be deceived by some auto warranty advertisements

    JEFFERSON CITY, MO – Consumers across the state have been receiving postcards, e-mails and even phone calls warning them that their auto warranty is about to expire.  Advertisements such as “WARNING:  Your auto warranty expires soon” or “FINAL NOTICE: Act now to avoid costly repairs” may mislead consumers who have recently purchased a vehicle.

    “It may look like official correspondence from your auto dealer or vehicle’s manufacturer, but it is probably from companies you have never heard of trying to sell you an extended service contract,” Director Doug Ommen said.

    Consumers purchase service contracts or car warranties to cover future costs from unexpected repairs to their vehicles.  Many times people receive urgent mailings after they have purchased an automobile.  These are typically from an outside company trying to sell a contract by making you believe that your current warranty is expiring.

    “Don’t take these unsolicited offers and the companies making them at face value,” Director Ommen said. “Your automobile may already be under warranty, it may have expired a long time ago or you may have purchased a warranty when you purchased the vehicle.”

    Gov. Blunt enacted legislation in 2007 that established financial requirements to ensure the faithful performance of contracts, set standards for terms and conditions in contracts and advertisements, and provide the department authority to go after unscrupulous providers.

    Gov. Blunt’s Administration offers these tips to Missourians before buying a vehicle service contract:  

    Review all terms of the contract before making a purchase decision.  The term begins and ends as defined in the contract, and it is based on either the vehicle’s mileage at the time of purchase or expiration and/or length of time the contract is supposed to remain in force - i.e., 60 months, 75 months, etc.

    Be sure to review all conditions of the contract.  In many cases, if a consumer doesn’t follow specific guidelines the contract is void.  

    If after reviewing the contract you no longer want to purchase it, you have the right to cancel your vehicle service contract within 20 business days of the contract’s mailing date.

    If you should choose to purchase a vehicle service contract when buying a used car, review the terms very carefully.  In some cases, the coverage period stated in the contract begins on the date the car was manufactured, not from the date of purchase.  This means if you purchase a vehicle service contract for 75,000 miles for a used vehicle with a mileage of 50,000, you only have 25,000 miles remaining on your contract.

    Dealerships and marketing companies sell vehicle service contracts from many different providers.  Ask the company to send you a sample copy of the contract for you to review.  Know in advance which provider will be backing your plan.

    Check to make sure you are not purchasing duplicate coverage. Do you already have a manufacturer’s warranty in place on your vehicle?  If so, you may be purchasing unnecessary coverage.

    Missouri law requires motor vehicle service contract providers to disclose the following information in their contracts:
    Procedures for obtaining preauthorization for vehicle repairs;

    Plan deductible information; and

    Merchandise and services to be provided and any limitations, exceptions or exclusions.

    Be wary of 100% money back rebate offers that some dealerships use as incentives to sell vehicle service contracts.  They promise to refund the purchase price of the contract if the purchaser does not file a claim while it is in force. You cannot guarantee the rebate company will be in business in a few years or that they have reserved ample funds to pay the rebates.

    If you have trouble or questions, contact the Consumer Insurance Hotline at 1-800-726-7390.
    About the Missouri Department of Insurance, Financial Institutions & Professional Registration

    The Missouri Department of Insurance, Financial Institutions and Professional Registration (DIFP) is responsible for consumer protection through the regulation of financial industries and professionals.  The department’s seven divisions work to maintain consumer confidence by examining and monitoring industries and professions and by establishing coherent and evolving policies.  DIFP works to enforce state regulations both efficiently and effectively while encouraging a competitive environment for industries and professions to ensure consumers have access to quality products.

    For further information, contact: Emily Kampeter at (573) 526-4845.
    "
  • 0
    Mike Roberts
    Hello Folks I am back. Last I heard the very people you complained about over and over again until it became overly redundant. They have disconnected their dialer. It seems they decided to leave calls to the less reputable companies that do out bound calls. They however only accept inbound only calls. So I fail to see why there is still complaints coming from you all. Wake up and smell the coffee people. It isnt them!!!!! Yeah now all you wonderful people forget all you thought you have learned. Go re educate your selves, on who is doing all the calling. Than form a new forum that actually makes sence. Try to base it on knowledge not here say of the first iddiot that jumps conclusions . If an iddiot jumps over a bridge why would all you people jump on the band waggon and follow the village iddiots.
  • 0
    gm
    Can't the scammers even hire a sock puppet who can write more coherent English than "Mike Roberts"?
  • 0
    LW
    Well Mike, for them not doing outbound calls anymore i sure have received alot of calls to my cell phone in the past week from them, that is odd. And, it seems that every single time I answer it is the same company that "isn't doing outbound calls anymore". Why don't you just save what little dignity youhave left and admit it is a scam and move on, I am sure you have ripped off enough people to pull a nice profit, just move on quit trying to fight so hard for this piece of junk. Think of some other scam then try to solicit that because no one is buying your feeble attempts at selling this thing anymore...MOVE ON!!!
  • 0
    LeRoy Petfrarkin
    These people are a bunch of lying, thieving S.O.B.s who told my 85 year-old mother she could have piece of mind by buying an extended warranty for her car for only $400.  As it turns out, that was only a down payment on a $3000 contract!!!

    I've been trying to contact them by phone for days...

    There is not a minus "star" to rate these scum who would prey on elders trying to get by on social security...  

    I am posting this in the hope that it might save others from being victimized.

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