GIVEN HARD TIME ABOUT CANCELLING CONTRACT

ComplaintsFurnitureDIRECT BUY MEMPHIS

Complaint

0
FALISHA
Country: United States
MY EXPERIENCE WITH DIRECT BUY HAS NOT BEEN A GREAT ONE. I WAS TOLD DURING OPEN HOUSE THAT IF I SEE AN ITEM FROM ANY RETAILER TO BRING IN THE PRODUCT CODE AND DIRECT BUY WITH GET THE ITEM FOR ME AT A CHEAPER PRICE. NEEDLESS TO SAY, THAT INFORMATION HAS PANNED OUT TO BE A LIE. I SPOKE WITH THE OWNER ABOUT CANCELLING MY MEMBERSHIP, AND WAS GIVEN A HARD TIME. I WAS LIED TO AND TOLD THAT I DID NOT HAVE TO SUBMIT A LETTER TO DIRECT BUY STATING I WANTED TO CANCEL MY CONTRACT EVEN WHEN MY CONTRACT STATED TO DO SO. I TOOK THE LETTER TO DIRECT BUY TO CANCEL MY MEMBERSHIP THREE WEEKS AGO, AND NOTICED TODAY THAT MONEY WAS TAKEN OUT OF MY ACCOUNT TOWARDS THE MEMBERSHIP. I WOULDN'T ADVISE ANYONE TO PURCHASE A MEMBERSHIP FROM DIRECT BUY. THEY ARE FULL OF [***]!

Comments

  • 0
    FALISHA
    DIRECT BUY IS NOT WHAT IT IS CRACKED UP TO BE
  • 0
    FALISHA
    DIRECT BUY OF MEMBERSHIP IS NOT WHAT IT IS CRACKED UP TO BE
  • 0
    Directbuy1
    Im a former employee of DirectBuy of Memphis and I can tell you that they will tell/promise you anything to get you to sign a contract. The second you leave the open house, that salesperson forgets who you are and what your story is... Everything that is said to you while in the open house is SCRIPTED!!! They even make sure that your "new member orientation" date is after three days of signing your contract so you can't wise up and try and cancel. I myself never gav a tour however, everything from your phone calls to open house is recorded(audio and video). In the phone calls, people are told that any questions will be answered and prices will be compared... This is NOT TRUE... It actually pisses off the "marketing directors" when you ask them questions. They're knowledge of any product available through direct buy is non existent... They only thing they know are scripted answered to questions... That and  rebuttals to obvious doubts... Also, the person you speak with on the phone never even sees what happens on the showroom floor so they also have this False sense of the direct buy concept. All in all, if they call you just tell them ne'er to contact you again.... And if they do, don't take it out on the person on the phone... They are getting paid to call you 4 times a day. Ask for the manager and if they so no, press charges.
  • 0
    BEWARE OF DIRECT BUY IN BARTLETT TN.
    | 1 reply
    DIRECT BUY IS A SCAM...THEY DO NOT HONOR ANYTHING THEY STATE... FROM THE BEGINNING THE GIFTS THEY PROMISE AFTER THE 90 MIN. PRESENTATION... ---YOU WILL NOT GET !!! UNLESS YOU BUY A MEMBERSHIP AT FIVE GRAND... THEY ARE A WASTE YOUR TIME... BEWARE!!
    • 0
      That is not true at all! I don't know who you sat with, but my experience has been nothing like any of these comments! I have saved thousands of dollars on my remodel. They have been nothing but great.
  • 0
    WOW
    | 1 reply
    I just signed a contract yesterday and after reading all the reviews I want to cancel. Am I still within my three day cancellation period? I only paid $50 down today and the remaining $240 will deduct on May 3rd 2013. Total down payment $290 and starting on Jun 8th a monthly billing for 36 months in the amount of $115.29 a month which totals $4150.44 but I was quoted $3490.00 I'm paying an extra $660.44 in finace fees. One other reason of why I want to cancel, I just loss my job and I can't afford any extra fees. Advice please, I really need to get out of this contract ASAP!
    • 0
      Helper replies to WOW
      Yes if it is within your three days you do have the option to cancel. Please make sure you type up your letter stating you no longer want to be bound by the contract. I just signed a contract on Sunday April 21, 2013 and ended up feeling the same way. I typed a letter and personally hand delivered it on yesterday. They did adhere to their 3 day policy, but tried everything under the sun to get me to reconsider. I stuck to my guns and was able to cancel.
  • 0
    No one
    | 1 reply
    You DO receive the prices that are promised to you for one, and two, direct buy is not a scam. It's your own fault for deciding to pay. They ask you what you plan to do. If any plans to build, remodel, or furnish your home, it can pay off.
    • 0
      Anonymous replies to No one
      I'm so glad to see someone with some sense on here! I am with you. DirectBuy has been the best desicion I have ever made. No, they can't do it all, but they don't pretend to be able to do it all. But I can guarantee that they will do everything in their power to do whatever they can for you.
  • 0
    ICTOAN
    I had no trouble cancelling my contract after two days.  When you're pressured to sign immediately or never come back, you don't have a chance to think it though (unless you have your Smartphone with you and remember to Google).  When I got home and actually read the contract, I didn't like the tone of some of the conditions and then found a lot of complaints in Google.  I went back the next day and met with the owner to cancel and he was very accommodating.  I was ready for an unpleasant confrontation and did not get it.  I think it helped that it was only two days and they hadn't even given me my online access yet.  It was also right at the same time that new prospects were in the showroom waiting for their 90-minute presentation and I could've gotten loud if I wanted to.
  • 0
    Vicki W
    | 1 reply
    directbuy of Memphis wants you to pay that amount of money with only one hour to make a decision that's not right!  beware people. that's a lot of money $5,000 to wait 6 weeks on your items
    • 0
      Anonymous replies to Vicki W
      That's not true either! Wow. All I see are lies on this site. Anyone who is curious about DirectBuy, take it from an honorable site. This is not one of them. Some items may take 6 weeks. My couch did, however, it was custom made for me. My other items have not taken even close to that long. Besides, you are aware of the lead times before you join. That's where you need to weigh it out personally, are you willing to wait on your items to be able to pay COST for them? I don't know about you, but I sure was. I wasn't able to get everything I have ever purchased through the club, because some things I just couldn't wait on. However, the many items I have purchased has saved me literally thousands of dollars. Well over the membership fee. If you can't shop that way than it may not be for you, but if you can train yourself to shop that way, it is worth it. I would recommend anyone and everyone who is building, remodeling, furnishing, or young just starting out to join the club. I am surprised everytime I visit the showroom at all the things I can do through the club.
  • 0
    Brian Jones
    directbuy of Memphis don't believe everything you hear about this company scam...... the company had 6 owners in the last 2 years!!
  • 0
    Cynthia Morris
    I WOULDN'T ADVISE ANYONE TO PURCHASE A MEMBERSHIP FROM DIRECT BUY. THEY ARE FULL OF S***!
  • 0
    Unhappy customer
    Direct Buy is a rip off.  Take it from me I am a real customer and there is no bottom line savings with this company.  I still owe over $3,600 and have never purchased anything from them.  I tried several times to try to use my membership but for everything that I want I can buy it at a cheaper price from somewhere else.  (After Direct Buy add their shipping fees and handlings it does cost more)  I've been following the class action lawsuit but I want to sue on my own.  I just hate this place.
  • 0
    Banded from BestBuy
    I sat through one of their sales pitches. The merchandise they showed me was of a quality I would not buy. Could never figure out how paying them $5,000 up front was going to save me money. When they could not pressure me into buying, my sales person got ugly and told me if I did not buy tonight that I was band from a membership for five years. I laughed all the way home. I have been called a couple of times since and was offered an invitation to come in for a tour and sales promotion. I told the caller I could not come in because I was band. Still funny.

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